Voicemail
52 PCS 552 User Manual V3.2/0312/1
Voicemail for Departments
Each Department on your telephone system can be configured to use the voicemail service provided by
the maximiser system. If voicemail has been enabled, a call to a Department will automatically pass to
voicemail after the time specified by the Department’s configuration on the system. Please refer to your
System Administrator for further details.
Listen to a message for a Department
Your user account can be configured so that voicemail messages received for a particular Department can
be accessed via your Calls History, please refer to your System Administrator for further details, if not
already available. You can retrieve and handle the messages in the same way as your personal messages.
Press the Messages button.
Use the Page Down and Page Up buttons to display the entry required.
Press the context sensitive key beside the message required.
13:59 4/2/11
Marcus Brown
05213283483
Reception
Delete
Play
Choose
Dial
Back
The details of the message will be displayed giving,
Time and date of the call
The caller’s name, if recognised by the system
The number received with the call (if presented)
The name of the relevant Department
Press the context sensitive key beside Play and the message will be played.
Please note that if you are able to access Department voicemail messages via your PCS 552 the answered
and missed calls for the Department will also be displayed in your Calls History. Please refer to page 18 for
further information on the Calls History.
Leave a message for a Department
You will automatically transfer to a Department’s voicemail after the time specified by the Department’s
configuration on the system. However you can connect directly to a Department’s voicemail using Dial
Ahead, as follows:
Dial the Department’s extension number on the keypad
Press the context sensitive key beside Voicemail
Lift your handset, if required, and leave a message when requested
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