Splicecom PCS 552 - Table of Contents

PCS 552 User Manual
Contents
PCS 552 User Manual v3.2/0312/1 i
Contents
Introduction ................................................................................................................................................... 1
About this manual ................................................................................................................................................ 1
How your PCS 552 will operate ........................................................................................................................... 1
Feature Highlights ................................................................................................................................................ 4
The PCS range ...................................................................................................................................................... 6
Basic Call Handling ........................................................................................................................................ 7
Making a Call ........................................................................................................................................................ 7
Answer a call ........................................................................................................................................................ 8
End a Call .............................................................................................................................................................. 9
Dial Ahead ............................................................................................................................................................ 9
Mute a call .......................................................................................................................................................... 10
Pause a call ......................................................................................................................................................... 11
Place a call on hold ............................................................................................................................................ 11
Transfer a call...................................................................................................................................................... 11
Parking a call....................................................................................................................................................... 12
Conference Call .................................................................................................................................................. 14
Call Waiting ......................................................................................................................................................... 15
Switch to Hands Free ......................................................................................................................................... 16
Changing the volume ........................................................................................................................................ 16
Calls History ................................................................................................................................................. 18
View the contents of your Calls History ............................................................................................................ 18
Identifying the type of call ................................................................................................................................. 18
Viewing the details of a call ............................................................................................................................... 19
Missed Calls ........................................................................................................................................................ 20
Redial a number ................................................................................................................................................. 21
Ring back a caller ............................................................................................................................................... 21
Select an alternative number to dial ................................................................................................................. 21
Delete a call ........................................................................................................................................................ 22
Contacts Directory ....................................................................................................................................... 23
View the Directory .............................................................................................................................................. 23
Make a call via the Directory ............................................................................................................................. 25
Transfer a call via the Directory ......................................................................................................................... 25
Alternative method to view the directory ......................................................................................................... 26
Departments ................................................................................................................................................ 28
Working as a member of a Department ........................................................................................................... 28
Receiving a Department call.............................................................................................................................. 28
Make a call to a Department ............................................................................................................................. 29
Transfer a call to a Department ......................................................................................................................... 29
Calls History ........................................................................................................................................................ 30
User Settings ............................................................................................................................................... 31
Favourites (Speed Dials) .................................................................................................................................... 31
Telephone Numbers .......................................................................................................................................... 36
Defaults .............................................................................................................................................................. 37
Call Divert/Follow Me ......................................................................................................................................... 40
Out of Office Message ...................................................................................................................................... 42
Group Log In ...................................................................................................................................................... 43