50
• The free warranty period for the whole machine/components has expired.
• The device is damaged during transport.
• The device is incorrectly installed, refitted, or used.
• The device operates in harsh conditions beyond those described in this manual.
• The fault or damage is caused by installation, repairs, modification, or disassembly per-
formed by a service provider or personnel not from SUNGROW.
• The fault or damage is caused by the use of non-standard or non-SUNGROW compo-
nents or software.
• The installation and use range are beyond stipulations of relevant international
standards.
• The damage is caused by unexpected natural factors.
For faulty products in any of above cases, if the customer requests maintenance, paid main-
tenance service may be provided based on the judgment of SUNGROW.
9.3 Contact Information
Should you have any question about this product, please contact us.
We need the following information to provide you the best assistance:
• Model of the device
• Serial number of the device
• Date of the device
• Fault code/name
• Brief description of the problem
China (HQ)
Sungrow Power Supply Co., Ltd
Hefei
+86 551 65327834
service@sungrowpower.com
Australia
Sungrow Australia Group Pty. Ltd.
Sydney
+61 2 9922 1522
service@sungrowpower.com.au
Brazil
Sungrow Do Brasil
Sao Paulo
+55 0800 677 6000
latam.service@sungrowamericas.com
France
Sungrow France
Lyon
+33420102107
service@sungrow-emea.com
9 Appendix User Manual
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