3-3
Chapter 3: Troubleshooting
Losing the System’s Setup Configuration
1. Check the setting of jumper JBT1. Ensure that you are using a high
quality power supply. A poor quality power supply may cause the
system to lose the CMOS setup information. Refer to page 1-27 for
details.
2. If the above step does not fix the Setup Configuration problem, contact
your vendor for repair.
3-2 Technical Support Procedures
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter of the manual or see our web site
FAQs (http://www.supermicro.com/TechSupport.htm) before contact-
ing Technical Support.
2. Take note that as a motherboard manufacturer, SUPERMICRO does not
sell directly to end-users, so it is best to check with your distributor or
reseller for troubleshooting services. They should know of any pos-
sible problem(s) with the specific system configuration that was sold
to you.
3. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/TECHSUPPORT/BIOS/bios.htm.
Note: Not all BIOS can be flashed depending on the modifications
to the boot block code.
4. If you still cannot resolve the problem, include the following information
when you e-mail SUPERMICRO for technical support:
•BIOS release date/version
•System board serial number
•Product model name
•Invoice number and date
•System configuration
Due to the volume of e-mail we receive and the time it takes to replicate
problems, a response to your question may not be immediately available.
Please understand that we do not have the resources to serve every end-
user, however we will try our best to help all our customers.
5. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department.
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