Thermo Scientific APEX User’s Guide Page 265
Service, Repair, and
Replacement Parts
Listed below is information about how to get help servicing, repairing, and obtaining
replacement parts for your APEX. In addition, Thermo Fisher Scientific provides
experienced, on-site service technicians, who can assist you installing, setting up,
calibrating, maintaining, and repairing your APEX. They can also help you train your
operators and solve virtually any APEX-related problem.
Parts List Is Provided
For a detailed list of the spare parts available for your APEX, please refer to the Parts
List in the “Supplemental Information” section at the end of the manual.
Forms Needed for Repairs or Returns
Before returning any equipment to Thermo Fisher Scientific, you must contact your
nearest Thermo Fisher Scientific Office for an RMA number, which will authorize you to
make the return. In addition, you will need to complete the appropriate Return Material
Authorization (RMA) form, Product Information Sheet, and Decontamination Declaration
Form, which are shown on the following pages, before returning any equipment to
Thermo Fisher Scientific.
Contacting Thermo Fisher Scientific
Please refer to the “Contacting Thermo Fisher Scientific” section on page 399 of the
manual.