ThinkPad E560 - Chapter 2. Important Service Information; Strategy for Replacing Frus; Strategy for Replacing a Hard Disk Drive or a Solid-State Drive

Chapter2.Importantserviceinformation
Thischapterintroducesthefollowingimportantserviceinformationthatappliestoallmachinetypes
supportedbythismanual:
•“StrategyforreplacingFRUs”onpage25
–“Strategyforreplacingaharddiskdriveorasolid-statedrive”onpage25
–“Importantnoticeforreplacingasystemboard”onpage26
–“Howtouseerrorcodes”onpage26
•“StrategyforreplacingFRUsforCTO,special-bid,andstandardmodels”onpage26
–“Productdefinition”onpage26
–“FRUidentification”onpage26
Important:
•AdvisecustomerstocontacttheLenovo
®
CustomerSupportCenteriftheyneedanyassistancein
obtainingorinstallinganysoftwarefixes,drivers,andUEFIBIOSdownloads.Telephonenumbersfor
LenovoSupportareavailableat:
http://www.lenovo.com/support/phone
•SystemdisassemblyandreassemblyvideosthatshowtheFRUremovalorreplacementproceduresfor
theLenovoauthorizedservicetechniciansareavailableat:
http://www.lenovoservicetraining.com/ion/
StrategyforreplacingFRUs
Beforereplacingparts:
Ensurethatallsoftwarefixes,drivers,andUEFIBIOSdownloadsareinstalledbeforeyoureplaceany
FRUslistedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbeforeyou
completetheserviceaction.
Todownloadandinstallsoftwarefixes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/ThinkPadDrivers
andfollowtheinstructionsonthescreen.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe
originalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmightbethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.
Strategyforreplacingaharddiskdriveorasolid-statedrive
Alwaystrytorunalow-levelformatoperationbeforereplacingaharddiskdriveorasolid-statedrive.This
willcauseallcustomerdataonthedrivetobelost.Ensurethatthecustomerhasacurrentbackupof
thedatabeforeyouperformthistask.
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