3838
14
Check the following before requesting repair service.
Symptom Possible Causes Action
Reference
page(s)
The rice is not cooked at all.
The food is not cooked at all.
Is the power plug properly connected
to an outlet?
Insert the power plug fully into an
outlet.
16,
24
The rice is not cooked completely at
the preset time.
Does the display show the correct
current time?
Set the correct current time.
46
Check “The cooking time is excessively long” under “If Rice Does Not Cook
Properly” and take the necessary action.
35
The Timer function cannot be set. Does the display show the correct
current time?
Set the correct current time.
46
Is “0:00” blinking on the display? Set the current time.
Was the “Quick”, “Express-Limited
Cups”, “Cake”, “Slow Cook”, or
“Mixed/Sweet” menu selected?
The Timer function is not available
for those menu functions.
21
Was an unacceptable time set? Set a time that is acceptable under
the Timer function.
The display is blurred. Are there any cooked rice or grains
of rice stuck to the gaskets or the
brim of the inner pot, etc.?
Completely remove all remaining
rice.
15,
29 to
31
Is the outer surface of the inner pot
wet?
Wipe with a dry cloth.
Reheating is disabled. The rice cooker will beep 3 times if
you press the [Start] key.
The rice is cold. Rice below
approximately 131°F [55°C] cannot
be reheated.
23
Is the Keep Warm lamp o? Press the [Keep Warm] key and
check that the Keep Warm lamp is
lit. Then, press the [Start] key again.
Sound is heard during cooking,
reheating, or when the Keep Warm
function is on.
Do you hear a clicking sound? The fan is operating.
It is not a malfunction.
11
Do you hear a buzzing or twittering
sound?
The IH is operating.
It is not a malfunction.
Do you hear a completely dierent
sound from the above?
Contact an authorized service
representative.
-
The rice cooker beeps 3 times when
the [Start] or [Keep Warm] key is
pressed.
Is the inner pot set in the rice
cooker?
Set the inner pot in the rice cooker.
16
The rice cooker beeps 3 times when
the Timer function is set.
The rice cooker beeps if no operation is performed within approximately 30
seconds after pressing the [Timer] key, however, the Timer function can be
set without interruption.
21
Water or rice has gotten inside the
rice cooker unit.
Water or rice inside the rice cooker unit may cause problems. Contact an
authorized service representative to request for repairs.
-
When setting the current time,
pressing the [Hour] or [Min] key does
not access the time setting mode.
The time cannot be set during cooking, when the Keep Warm function is
on, when the Timer function is set, when the Timer function is in use, or
during reheating.
The time cannot be set when the “Cake”, “Slow Cook”, or “Porridge” menu
is selected.
46
The Keep Warm lamp blinks.
Rice has not been kept warm.
Is the “Cake” menu selected? The Keep Warm function cannot
be set when the “Cake” menu is
selected. A cake can become sticky
when it is left. Serve it as soon as
possible.
28
A blurred black line is shown in the
display.
Although blurring may occur in the
display due to static electricity, it is
only a temporary phenomenon and
not a malfunction.
If the blurring becomes bothersome,
wipe the display using a rmly
squeezed out cloth. The static
electricity is removed and the
blurring is reduced.
11
“6” blinks while the dish cooked
using the “Slow Cook” menu is kept
warm.
Was the Keep Warm function used continuously for more than 6 hours
after cooking?
After 6 hours has elapsed, “6” will blink. (Do not use Keep Warm function
for more than 6 hours.)
25
Troubleshooting
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