3939
Symptom Possible Causes Action
Reference
page(s)
The elapsed Keep Warm time blinks
on the display when the [Hour] key
is pressed while the Keep Warm
function is on.
Was the Keep Warm function used
continuously for more than 24
hours?
The elapsed Keep Warm time will
blink on the display when the Keep
Warm function has been on for more
than 24 hours.
22
The current time, preset timer
settings, and elapsed Keep Warm
time are lost when the power plug is
disconnected.
Does “0:00” blink on the display
when the power plug is connected
again?
The lithium battery has run out.
Contact an authorized service
representative to request for services
for lithium battery replacement.
11
The lid does not close or opens
during cooking.
Are there any cooked rice or grains
of rice on the upper casing and inner
lid gasket or around the open/lock
button?
Completely remove all remaining
rice.
15,
29 to
31
Condensation collects in the upper
casing.
Condensation may collect in the upper casing immediately after rice is
cooked or while the Keep Warm function is on but it is not a malfunction.
Wipe the upper casing using a dry cloth when condensation collects.
19
Is the inner lid dirty?
More condensation can be formed
on a dirty inner lid.
Thoroughly clean the inner lid using
a detergent. 30
Nothing happens when a key is
pressed.
Is the power plug properly connected
to an outlet?
Insert the power plug fully into an
outlet.
16,
24,
27
Is the Keep Warm lamp on? Press the [Cancel] key to turn o the
Keep Warm function, then try the
operation again.
22
Sparks y from the power plug. Inserting/disconnecting the power plug may sometimes cause small electric
sparks. This is specic to the IH feature and not a malfunction.
-
There is a smell of plastic. Such smells may occur when the rice cooker is rst used, but they should
go away over time as the rice cooker gets used. If this is an issue, clean
the rice cooker according to “Removing odors (When odors remain in the
rice cooker)”.
34
There are stripes or waves on plastic
parts.
Such stripes and waves are produced when the resin is being molded. They
do not aect the performance of the rice cooker.
-
Bubbles can be seen coming from
the steam vent of the steam cap
during cooking.
It is due to boiling and not a malfunction.
-
The lid cannot be closed. Is the inner lid attached? Attach the inner lid. 32
If these indications appear
Display Action
Reference
page
“Err” appears on the display and the
rice cooker beeps for a continuous time.
If the rice cooker is placed on the carpet or where the room
temperature is high, the air inlet and outlet can be blocked, causing
the temperature inside to rise. In this case, the rice cooker may not
respond to any key operations. Resolve the problem according to the
following procedures:
(1) Disconnect the power plug.
(2) Relocate the rice cooker to where the air inlet and outlet are not
blocked and the room temperature is low.
(3) Insert the power plug into the outlet again and operate the keys.
If the rice cooker does not respond to key operations, it is a
malfunction of the rice cooker. Disconnect the power plug and contact
an authorized service representative to request for repairs.
–
Plastic parts
Plastic parts that come into contact with heat or steam will deteriorate over time. In this case, contact an
authorized service representative to request for repairs.
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