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Tormax Automatic Smart Drive 1101 - Troubleshooting Common Door Issues; Door Fails to Open or Opens Incompletely; Inconsistent Door Operation and Stays Open; Safety Device and Indicator Light Issues

Tormax Automatic Smart Drive 1101
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Installation On Site SWINGDOOR Smart Drive 1101 T-1132 e 25
8Trouble Shooting
Fault pattern Cause
Door doesn't open Emergency off is pressed ( point LED on the display is not lit anymore)
Safety device in opening direction is active or the cable is interrupted or jumper 14-15 is
missing
The safety device for the swing area is active or the cable is interrupted or jumper 18–19
is missing
Operating mode OFF is active or the cable on 1 is short circuited against GND.
Mains supply is interrupted (point LED on the display is not lit anymore)
Power supply 24 V is overloaded (point LED on the display is not lit anymore)
Thermal motor protection was triggered (point LED on the display is not lit anymore)
Thermal protection transformer was triggered (point LED on the display is not lit
anymore)
Door lock is blocked
Door lock or the cable is defective
Door lock is incorrectly programmed (function 4 current-free locked / current-free
unlocked)
Lock delay is set too briefly (function 3)
Opening force is limited too much (function 7) or is inadequate for a door that is difficult to
operate
Teach-In has not been carried out (factory reset!)
Door opens not completely Opening force is too strongly limited (function 7) or is inadequate for a door that is difficult
to operate
The safety device in opening direction is triggered during the opening motion (disabling of
"Teach-In General" or "Teach-In Key Switch").
"Teach-In General" was not performed
Open position was set according to "Teach-In"
Internal open end-stop does not permit a larger opening
Irregularity in the opening-versus-force dependency or wind load
Door opens varyingly Varying preconditions through "Teach-In General" and "Teach-In Key Switch"
Irregularity in the opening-versus-force dependency or wind load
Door remains open Activator has maintained contact or the cable on 5 is short circuited against GND
Operating mode OPEN is active or cable on 3 is short circuited against GND
The safety device in closing direction is active or the cable is interrupted or jumper 18
19 is missing
The safety device for the swing area is active or the cable is interrupted or jumper 18–19
is missing
Door does not remain open
in operating mode OPEN
End stop incorrectly adjusted
Wind load or door is not in the plumb bob
Motor thermal protection triggered (temporarily only manual operation possible)
The safety device in
opening direction does not
react
The safety device in opening direction was active during "Teach-In General" or "Teach-In
Key Switch"
Short circuit in the cable to the safety sensor
Point LED goes out
temporarily
Temporary overload >0.75 A at the 24 VDC power supply. Power demand rises over 18 W,
in particular when operating the door lock or the signal lamp (cold start)
Door slams shut Start of damping too late or damping inadequate.
Differential pressure in the building
Operator defective (position sensor, motor)
Irregular motion Operator defective (position sensor, control system, motor)

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