8 Troubleshooting
330 TopAccess Error Messages
2D64
Logon to file server failed. Check user-
name and password.
Make sure you specify correct user name
and password to logon the file server, or
you specify correct file server. Then retry
the scan.
2D65
There are too many documents in the
folder. Failed in creating new document.
Delete the data in the local storage folder
in the equipment and retry the scan.
2D66
Failed to process your job. Insufficient
storage space.
Delete the data in the destination folder in
the equipment and retry the scan.
2D67
FTP service is not available Ask your administrator whether the FTP
service is configured correctly.
2D68
File Sharing service is not available Ask your administrator whether the SMB
protocol is enabled.
2DC0 Job canceled (Job was canceled.)
2DC1
Power failure occurred Make sure that the power cable is con-
nected properly and it is inserted securely.
Resend the job.
Store to e-Filing
2A20 Failed to acquire resource. Retry the scan.
2A40
System fatal error. Turn the power OFF and then back ON.
Retry the scan.
2A50 Job canceled. (Job was canceled.)
2A51
Power failure occurred. Make sure that the power cable is con-
nected properly and it is inserted securely.
Resend the job.
2B10 There was no applicable job. Retry the scan.
2B11 Job status failed. Retry the scan.
2B20 Failed to access file. Retry the scan.
2B21
Message size exceeded limit or maximum
size.
You are sending too many documents at a
time. Send your documents separately.
2B30
Insufficient disk space. Delete unnecessary documents in e-Filing
and try again.
2B31
Failed to access Electronic Filing. Make sure that the specified e-Filing or
folder exists. (If not, this error would not
occur.) Delete the specified e-Filing or
folder and reset them. Retry the job in
error. If the specified e-Filing or folder can-
not be deleted, contact your service repre-
sentative.
2B32
Failed to print Electronic Filing document. Make sure that the specified document
exists. (If not, this error would not occur.)
Delete the specified document and reset
them. Retry the job in error. If the speci-
fied document cannot be deleted, contact
your service representative.
Error Code Message Corrective Action
To Next Page
Loading...
