Toshiba IP5000-Series - Page 218

IPedge
Using Companion Applications
216 TOSHIBA
IPedge UG 01/13
To Make Agent Available
1. Click the Make Available button.
2. Click Done.
To Set the ACD Status to WrapUp
1. Click Set WrapUp button.
2. Click Done.
Note: The Set WrapUp button is NOT available on all installations.
To End WrapUp
1. Click the ACD Status button.
2. Click the End WrapUp button.
3. Click Done.
The ACD View has many configuration options that allow you to customize it
to your needs. When the ACD Viewer is operating and visible you can
configure it’s settings by clicking on the wheel icon in the upper left hand
corner and selecting the Setup menu.