Toshiba IP5000-Series - Call Transfer

IPedge
Feature Operations
46 TOSHIBA
IPedge UG 01/13
Notes:
• The Primary extension number is the directory number by which the
telephone set is defined. Other, non-primary extension numbers may also
appear on the telephone. By convention, the Primary extension number is
assigned to the first button (on the bottom left-hand side) of a multi-button
telephone.
• If more than one call is on hold, the call on the telephone’s lowest button
number is picked up.
• Ringing calls are picked up over held calls as a priority.
Call Transfer Call transfer allows a call to be directed from one telephone to another.
There are two types of call transfer:
• Blind transfer – The call is directly transferred to another extension
without announcing the call or waiting to see if the caller is available.
• Supervised transfer – The call is “supervised” during the transfer process
so the call can be announced to the receiving party before completing the
transfer. A supervised transfer also allows the person originating the
transfer to take back or cancel the transfer.
Perform Call Transfer
Immediate
1. While on a call, press the TRNS Soft Key.
2. Dial the extension where you want to transfer the call.The call rings the
destination station and your telephone returns to the idle state. If your
telephone does not go idle, the destination may be located in a remote
node, so you need to hang up to return to idle state.
Note: For DN in remote node, the user can transfer by entering # after DN is
entered.
Transfer Using The Cnf/trn
Button
1. While on a call, press Cnf/Trn. Your Line LED flashes green and you
hear an internal dial tone.
2. Dial the extension where the call will be transferred. You can remain on
the line and announce the call or hang up to complete a “blind transfer.”
Note: If the privacy option has been disabled, then if you use a Line button
when you transfer the call, the LED will flash red until the receiving
party answers. While the LED is flashing, you can press the Line
button to return to the call. If the receiving party answers the call, the
LED turns solid red and you cannot reconnect to the original caller.
Held Calls To Pick Up:
Press
Ext. Button, then dial
access sequence below:
Local
Retrieve
A call held on this telephone. #5#71
Remote
Retrieve
A call held on another Primary Ext. No. #5#72 + Primary Ext. No.
Directed Ext.
Retrieve
A call held on for this Ext. No., regardless of
where this Ext. No. appears.
#5#74 + Ext. No.
Table 4-1