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Contact US
If you encounter any problems, do not return product to the store
If you have purchased this product from an authorized retailer worldwide, you are eligible for priority email
based technical support.
We are always glad to help, however we ask that you read this short manual first.
If you still have questions send us an email:
For Technical Support, please email: info@trivisiontech.com
Most issues can be resolved very quickly. Even complicated issues are no problem for us. If you are totally
stuck, we can make appointments for one-on-one telephone tech support tutorial until your camera is up
and running.
Please keep in mind that remote access to your camera may require a few settings changes in your router,
and that we cannot help you if you do not have your password for your own router. Also keep in mind that
many routers (especially Linksys and Dlink) have many versions of the firmware, and routers with older
versions of the firmware probably need to be updated.
Frequently this takes care of the most mysterious issues. Typically we do not schedule telephone tech
support until your router firmware is at the latest version that is available from your router manufacturer’s
tech support web site. Please note that we cannot upgrade your router firmware. Please ask your router
manufacturer for help with router firmware upgrades if needed.
We pledge that we will not let you fail. Contact us with any questions, no
matter how simple or how complicated.
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