116 Using team functions
Uniform Call Distribution (UCD)
If configured (consult your service personnel), you may belong to a group of sta-
tions (agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.
Logging on and off at the beginning and end of your shift
v Open the Program/Service menu page 36.
Confirm.
Select and confirm the option shown
1
.
Confirm,
or
select and confirm the option shown.
j To log on, enter your identification number ("Agent:"). Contact your service per-
sonnel to find out what it is.
Logging on and off during your shift
v Open the Program/Service menu page 36.
Confirm.
Select and confirm the option shown
[1]
.
Confirm,
or
select and confirm the option shown.
1. ”Differing display view in a HiPath 4000 environment” Seite 144
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