Chapter 8 After-Sales and Warranty
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incurred in returning the repaired products or equipment. Unilumin is not responsible
for damage and loss caused by transportation and packaging.
3）Engineers On-site service for product quality problems:
For quality problem stipulated in Article 4 and necessary, Unilumin will provide
engineer on-site service free of charge. In this case, the customer should provide a
report of the failure, which includes but not limited to photos, videos, quantity of faults,
etc to Unilumin to make a preliminary fault judgment. If the on-site analysis by
Unilumin engineers determines that the quality problem is not covered by the warranty,
the customer shall pay the travel expenses of the engineer and pay the technical
service fee according to the after-sales service standard.
8.4 Disclaimer
Free maintain&reparation won’t be given under the following circumstance:
1） Unless otherwise agreed, this warranty does not apply to consumables, including
but not limited to connectors, networks, cables, optical cables, cables, power
cables, signal cables, aviation connectors and all other wire connection items.
2） Defects, faults or damage in whole or in part due to improper use, handling,
operation, installation, disassembly of the display or any other improper behavior
of the customer.
3） Disassemble and repair without permission and authorization from unilumin
4） Do not operate and maintain the product according to the product manual
5） Man-made damage, physical damage, accident damage and misuse of the
product, as well as defects, malfunctions or damage happens during
transportation;
6） Damage or malfunction caused by force majeure, including but not limited to force
majeure events such as war, terrorist activities, floods, fires, earthquakes, lightning,
etc.
7） This product should be stored in a dry and ventilated environment. Any product
defects, malfunctions or damages caused by storage in an external environment
that does not fit the product manual, including but not limit to extreme weather,
humidity, salt spray, pressure, lightning, sealed environment, compressed space
storage, etc.
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