Chapter 8 After-Sales and Warranty
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8） Use the product outside the product parameters, including but not limit to lower or
higher voltage conditions, extreme or excessive power surges, and inadequate
power conditions.
9） During the installation process, defects, malfunctions or damages caused by
non-compliance with technical guidelines, instructions or precautions.
10） Under normal conditions, natural loss of brightness and color.
11） The product lacks necessary maintenance.
12） Other repairs not caused by product quality, design, and manufacturing.
13） A valid warranty card cannot be provided, the product serial number casing is
torn apart or damaged, or other documents are invalid.
14） Problems after the warranty period.
15） Products that are grossly damaged and cannot be repaired due to improper
handling, accidents, improper maintenance, or failure to comply with product
specifications.
16） Unilumin’s product don’t work or damage due to the match with equipment such
as broadcasting and control system which are not provided by Unilumin, If the
maintenance is required, the charging standard shall be implemented according to
the contract.
8.5 Warranty service process
1) Remote service process:
With the warranty card or order number, you can submit requirements through the
website of the company, email, telephone, and special customized window and you
need to provide the details of remote control way and contacts.
2) Product rework process:
The warranty card or contract number is used to submit the demand through the
website of the company, mail, telephone, and special service window, and the packing
list of the returned product and the consignee address.
a) Unilumin Technology Mailing Information: (Unilumin Science and Technology
Park, No. 6 Lanjing North Road, Pingshan District, Shenzhen)
b) Customer mailing instructions:
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