Uponor Smatrix Pulse - Page 46

44 l Smatrix Pulse | Installation and Operation Manual
Cloud Connectivity
Issue Cause Resolution
Connection error during
setup
Incorrect Wi-Fi password • Enter the correct password.
• If unknown, reset the router.
Poor signal strength • Check that the Communication Module is
mounted vertically.
• Verify the signal strength meets the minimum
requirements (< -60 dBM).
• Disconnect any repeaters.
Error creating user account • If user account already exists, login and add
the new installation.
• Verify the smartphone or tablet is connected
to the same network as the Communication
Module.
• Verify the network has internet access.
Communication error
connecting to the Uponor
Cloud
Important: For all
communication issues,
use the Help Wizard in
the Smatrix Pulse App to
restore the connection
Internet locked down • Verify network requirements.
Wi-Fi password change • Enter the new password.
Router change • Change the Uponor Cloud connection in the
Smatrix Pulse App.
No power to the router • Restore power to the router.
No power to the Smatrix Pulse hardware • Restore power to the Smatrix Pulse hardware.