Service tools
email: service@vacon.com Tel: +358 (0)201 212 575 Fax: +358 (0)204 335 091
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9. SERVICE TOOLS
9.1. Information
The latest versions of the NCLoad and NCDrive are available at http://www.vacon.com
(-> Support & downloads -> Vacon NX software and tools). The latest software ver-
sions of the programs NCService and Device Properties Service are available at http:/
/www.vacon.extra.com. It also includes useful hints, “Nice to know”, for the different
programs.
The Device Properties Service is a password protected program, which only the world-
wide Vacon service centres are permitted to use.
In addition to the general information about the list of tools needed to service AC
drives, it also contains a list of tools needed for each service case.
9.2. NC Load 1.0.17
For information on how to use the program, please refer to “Contents”, in the “Help”-
menu. The “Nice to know” information is as follows:
• When a problem with an eeprom on a control, power or option board is suspected,
“F40” or “?” is displayed.
->Obtain “Info”. “Info” is located under the “Drive” menu. A new window opens, and
the content can be copied to the clipboard with the “Copy To Clipboard” push button.
9.3. NC Drive
See complete list of release information for NCDrive on the web page, http://
www.vacon.com (-> Vacon NX software and tools -> Vacon NC Drive).
For information on how to use the program, please refer to “Contents”, in the “Help”
menu.
The “Nice to know” information is as follows.
9.3.1. NC Drive 2.0.7
• When a problem with an eeprom on a control, power or option board is suspected,
“F40” or “?” is displayed:
-> Obtain “Info”. “Info” is located under the “Drive” menu. A new window opens, and
the content can be copied to the clipboard with the “Copy To Clipboard” push button.
• For the most complete troubleshooting information parameters, eeprom settings or
faultcodes, when a customer contacts you:
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