Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
194
2.65 Outside Line Queuing
Description
When outside Lines are busy, if permitted, you can request to be placed in a queue awaiting the
Line or a Line in the same group to become available. When an appropriate Line becomes
available, the system calls the waiting station on a first in first out basis.
Operation
iPECS IP & LDP Phones
To request to be placed in queue for a busy Line
1. Press the busy {LINE} or {POOL} button.
2. Press the [MESSAGE/CALLBACK] button, confirmation tone is received.
3. Hang-up, the [MESSAGE/CALLBACK] LED flashes.
To cancel the queue from the queued station
1. Press the [MESSAGE/CALLBACK] button, the [MESSAGE/CALLBACK] LED
extinguishes.
SLT
To request to be placed in queue while receiving “All Lines Busy” signal
1. Momentarily press the hook-switch.
2. Dial “556”, the Callback feature code.
To cancel the queue from the queued station
1. Lift the handset.
2. Dial “556”, the Callback feature code.
System
When a Line becomes available
1. Send distinctive Queue recall to the station with oldest queue, flash appropriate {LINE}
button LED. Make the Line and station busy to all other users.
Conditions
1. An outside Line can have any number of simultaneous queue requests.
2. A station may only have a single active outside Line queue request. Activating a new
queue request will replace, and thus cancel, an existing queue.
3. A Queue recall will always signal the station with tone ring, ignoring the station’s
assigned Intercom Signaling mode.
4. Queue recall will bypass a busy station, and place the station at the bottom of the
queue list.
5. Queue recall will signal a station for 15 seconds, after which, the station is removed
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