Vertical summit 800 - Agents; Agent Auto Connect;Zap Tone

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
17
ACD Group Supervisor (PGM 191-Button 18)
Web Admin.
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering Plan ACD Supervisor Status
SYSTEM DATA
System Attributes

ACD Print Enable, ACD Print Timer
STATION GROUP DATA
Station Group Assignment ACD Group Type
Station Group Attributes

Supervisor
Related Features
 Station Groups
Hardware
2.7.3 Agents
2.7.3.1 Agent Auto Connect/Zap Tone
Description
Calls from an ACD group can automatically connect to agents using a headset. This feature
removes the requirement for the agent to answer ACD calls manually. The Agent receives a brief
tone (Zap Tone), if assigned, and then the call is connected to the agent.
Operation
System
When Zap tone is enabled, operation of this feature is automatic.
Conditions
1. The station must be in the headset mode for this feature to operate.
Programming
Keyset Admin.
STATION GROUPS
ACD Group (PGM 191)
Zap Tone (PGM 191-Button 24-1)
Web Admin.
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes

Zap Tone