Why can't I get a dial tone on my Vertical Wave Telephone?
If you can't get a dial tone on your Vertical Telephone, check that all phone connections are secure and that the phone has been installed correctly. Contact your System Administrator.
Why my Vertical Wave Telephone handset doesn't work?
Ensure that the handset cord is fully connected to the correct handset jack (not the headset jack) and securely connected to both the Vertical Telephone and the handset. If it still doesn’t work, contact your System Administrator.
Why a transferred call disconnects from my Vertical SIP Softphone?
If a SIP softphone is used to transfer a call to a digital or analog phone, and the transfer takes longer than 25 seconds, it may automatically time out and disconnect. To avoid this, change the Call Inactivity setting from Enabled (the default) to Disabled.
Why held calls disconnect from my Vertical SIP Softphone?
If a call between a SIP phone and SIP softphone (or between two softphones) is placed on hold for longer than 30 seconds, it may automatically time out and disconnect. To prevent this, change the Call Inactivity setting from Enabled (the default) to Disabled.
Why do I lose audio on Vertical Telephone when using Bluetooth headset?
To restore audio when using a Bluetooth headset with your Vertical Telephone, pick up the handset, then press the SPEAKER button to light the LED. Hang up the handset; Bluetooth will then have audio in most cases.
Why do held calls sometimes disconnect on my Vertical SIP or SIP Softphone?
This behavior may occur on your Vertical SIP or SIP Softphone because of the default Call Inactivity setting on the eyeBeam SIP softphone. If a call between a SIP phone and SIP softphone (or between two softphones) is placed on hold for longer than 30 seconds, it may automatically time out and disconnect. To change this behavior, change the value of the Call Inactivity setting from Enabled (the default) to Disabled. For more information about how to change this setting, refer to eyeBeam v1.5 user manual (provided by the softphone manufacturer).
What to do if the Wave server IP address is different from the DHCP provided address on my Vertical Telephone?
By default, the 5000i SIP phone will try to discover the Wave server using DHCP. If the Wave server has a different IP address than that provided by the DHCP server, the phone must be configured manually. To check the phone menu (or Web interface) and program the TFTP server address manually, go to: Configuration Menu->Phone Settings->S/W Update and verify the following fields: * Provisioning Type = TFTP * TFTP ServerAddress = Wave IP address * S/W Download Flag = Yes * Config Download Flag = Yes * DHCP Option = Don’t use any option.
Why does my Vertical SIP Softphone sometimes disconnect transferred calls?
This behavior may occur on your Vertical SIP Softphone because of the default Call Inactivity setting on the eyeBeam SIP softphone. If a SIP softphone is used to transfer a call to a digital or analog phone, and the transfer takes longer than 25 seconds, it may automatically time out and disconnect. To change this behavior, change the value of the Call Inactivity setting from Enabled (the default) to Disabled. For more information about how to change this setting, refer to eyeBeam v1.5 user manual (provided by the softphone manufacturer).
What to do if my Vertical Wave Telephone shows ‘No Service’ or ‘Network Disconnected’?
If your Vertical Telephone display shows ‘No Service’, it means your user account may not have been set up correctly. If it shows ‘Network Disconnected’, your phone isn't correctly connected to the network. Ensure all phone connections are secure and that the phone has been installed correctly. Contact your System Administrator for assistance.
How to troubleshoot a blank display on my Vertical Wave?
If the display on your Vertical Telephone is blank, ensure that the phone is receiving power. If your network doesn't provide power over Ethernet, your System Administrator can get a Vertical PoE inline power supply to provide local power to the phone. Contact your System Administrator for help.
Provides information on obtaining assistance from System Administrator or support.
Explains basic phone usage, including making calls and advanced features.
Covers dialing internal, external numbers, and by name.
Redirects calls to another extension or phone number.
Places calls on hold while using other phone features.
Places calls on hold to dial destination extension numbers.
Explains how to log into the Wave voicemail account.
Covers options for listening to, saving, deleting, and forwarding messages.
Details features and keys for the Edge SIP Phone 5000i 8-button.
Describes using hard keys, navigation, and line appearance buttons.
Details features and keys for the Edge 700 8-button phone.
Lists available feature codes for digital phones.
Troubleshooting steps for a blank phone display.
Checks ring volume settings to resolve no-ring issue.
Explains and solves call disconnects due to Call Inactivity settings.
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