Vertical WAVE IP 2500 User Manual

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Wave Server Installation Guide

Wave 4.0

Wave Server

Installation Guide

Release 4.0

June 20, 2013

Table of Contents

Default Chapter1
- Installation Guide1
- Table of Contents5
Chapter 1 About this Guide17
- About Wave ISM17
- Getting the most out of this Guide18
- Using Help18
- Conventions Used in this Guide19
- Related Reading20
  - Manuals20
  - Quick Reference Guides20
- For more Information21
- Support Services21
- System Security21
- Compliance Statements22
Chapter 2 Before You Begin27
- Installation Roadmap27
- Site Preparation29
- Safety Requirements32
Chapter 3 Setting up the Wave IP 500 Server35
- About the Wave IP 500 Server36
- Mounting the Wave IP 500 Server42
  - Rack Mounting the Wave IP 500 Server42
  - Wall Mounting the Wave IP 500 Server42
- Grounding the Wave IP 500 Server45
- Connecting the Wave IP 500 Server to Power and Powering on46
- Connecting the Wave IP 500 Server to Your LAN47
- Connecting to Trunk and Station Ports on the ISC248
  - Power Failover Support48
- Installing Expansion Components49
- Connecting the Analog Trunk Module54
- Connecting the Analog Universal Module54
- Connecting the Digital Station Module55
  - Connecting the External Power Supply for Digital Phones55
- Connecting the T1 Module with Serial Interface56
- Connecting the E1 Euroisdn Module with Serial Interface57
- Connecting the T1 Module (Without Serial Interface)57
- Connecting the Quad BRI Module58
- Connecting a Music-On-Hold (MOH) System59
- Connecting a Paging System60
- Connecting a DSS Console61
Chapter 4 Setting up the Wave IP 2500 Server63
- About the Wave IP 2500 Server64
- Mounting the Wave IP 2500 Server68
  - Rack Mounting the Wave IP 2500 Server69
  - Wall Mounting the Wave IP 2500 Server70
- Grounding the Wave IP 2500 Server73
  - Connecting the Wave IP 2500 Server to Power and Powering on74
- Connecting the Wave IP 2500 Server to Your LAN75
  - About the Ethernet Ports on the Wave IP 2500 Server75
- Connecting to Trunk and Station Ports on the ISC176
  - Power Failover Support77
- Installing Expansion Components77
- About Connecting Modules and Cards82
- Connecting the Analog Trunk Module85
- Connecting the Analog Universal Module86
- Connecting the Digital Station Module86
- Connecting the T1 Module with Serial Interface87
- Connecting the E1 Euroisdn Module with Serial Interface88
- Connecting the T1 Module (Without Serial Interface)88
- Connecting the Quad BRI Module89
- Connecting the Analog Station Card90
- Connecting the Digital Station Card90
- Connecting a Music-On-Hold (MOH) System91
- Connecting a Paging System91
- Connecting a DSS Console92
Chapter 5 Connecting to the Wave ISM from the Administrator PC95
- Obtaining All Required Hotfixes95
- Administrator PC Requirements96
- Configuring the Administrator PC97
- Connecting to the Wave ISM99
  - Connecting to the Wave Server Via Your Network100
  - Connecting to the Wave ISM Via a Modem104
Chapter 6 Using the Wave Installation Wizard107
- Configuring the Wave ISM Using the Installation Wizard108
- Running the Wave Installation Wizard108
Chapter 7 Initial Configuration113
- Applying Hotfixes114
  - Issues that Can Prevent or Affect an Upgrade114
  - Performing a Composite Upgrade Vs. Individual Upgrades114
- Identifying the Wave Server on Your LAN118
- Power-Cycling the Wave Server124
- Setting the Dial-In Default IP Address Pool126
- Performing Basic System Configuration Tasks127
- Adding Wave ISM User and Administrator Accounts133
- Installing Client Caching to Improve Global Administrator Performance139
- Verifying Installed Hardware Components139
- About the Wave Installation Wizard107
Chapter 8 Entering and Activating Wave Licenses143
- When You Activate a Wave License143
- About Wave Licenses144
- New Licenses Are Required in Wave ISM 2.0144
Chapter 9 Installing Viewpoint and Other Wave Workstation Applications164
- About the Wave Workstation Applications164
- Requirements165
- Using the Wave Workstation Applications Setup168
  - Entering Station Ids168
- Configuring the Wave Workstation Applications172
- Synchronizing System Clocks174
Chapter 10 Installing the Wave Recording Archive Service175
- About Archiving Mailbox Recordings176
  - Searching and Acting on Archived Recordings176
  - About Archive Browser User Accounts177
- Requirements177
- Installation Steps180
  - Assigning Required Access Right to Run the Recording Archive Service183
- Configuring System Call Recording and Automatic Archiving184
Appendix A Using Wave Workstation Applications with Microsoft185
Terminal Services or Citrix Metaframe185
- Overview185
- Installing Workstation Applications on an Application Server186
  - Installing Workstation Applications on a Windows 2003 Server186
Appendix B Trunk and Station Ports and Pinouts187
- Integrated Services Card (ISC1) Port Descriptions and Pinouts187
  - RJ-21X Interface Port Descriptions and Pinouts187
- Integrated Services Card (ISC2) Port Descriptions and Pinouts188
  - RJ-11 Interface Port Descriptions and Pinouts188
- Analog Universal Module Port Descriptions and Pinouts190
  - RJ-21X Interface Port Descriptions and Pinouts190
- Analog Trunk Module Port Descriptions and Pinouts191
- E1 Module with Serial Interface Port Descriptions and Pinouts193
- Analog Station Card Port Descriptions and Pinouts - - - - - - - - -195
- Digital Station Card Port Descriptions and Pinouts - - - - - - - - -196
- Digital Station Module Port Descriptions and Pinouts - - - - - - -198
Appendix C Integrated Services Card Status Leds201
Integrated Services Card Status Leds201
- Overview201
- System LED Indicators203
Appendix D Performing Unattended Workstation Installations207
- Overview207
Performing Unattended Workstation Installations207
- Performing a Custom Unattended Installation208
  - Custom Unattended Installation Examples208
- Performing a Typical Unattended Installation208
- Workstation Setup Command Parameters209
- Verifying that an Unattended Installation was Successful213
- About Wave ISM and the Windows Firewall215
Appendix E Configuring Wave ISM for the Windows Firewall215
Configuring Wave ISM for the Windows Firewall215
- Overview215
- Adjusting Windows Firewall Exceptions216
  - How Updated Windows Firewall Exceptions Are Applied217
- Windows Firewall Exceptions Added for Wave218
Appendix F Troubleshooting220
- General Troubleshooting Steps220
- Troubleshooting Modem Problems221
- Troubleshooting IP Telephony Problems223
- Troubleshooting Phone Problems223
  - Troubleshooting SIP Phone Problems223
- Troubleshooting Management Console Problems224
- Troubleshooting Viewpoint Problems226
- Troubleshooting Workstation Application Problems228

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Hardware Reference Guide210 pages

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Vertical WAVE IP 2500 Specifications

General

Brand	Vertical
Model	WAVE IP 2500
Category	Server
Language	English