Vertical WAVE IP 2500 - Windows Firewall Exceptions Added for Wave

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Windows Firewall exceptions added for Wave E-4

Appendix E: Configuring Wave ISM for the Windows Firewall

Wave Server Installation Guide

Windows Firewall exceptions added for Wave

The following Windows Firewall exceptions are added to workstation PCs using the settings

you specified in the Security \ Workstation Firewall tabs, according to the instructions in the

previous section. All of these exceptions are required to run Wave across a network.

• DCOM Resolver: Port TCP135.

• Wave ViewPoint: Vertical.Wave.ViewPoint.exe.

• Wave Contact Center Reporter: TVReporter.exe.

• Wave Voicemail Archive Browser: TVRecordingBrowser.exe.

Release 4.0

June 20, 2013

Main Page

Default Chapter1
- Installation Guide1
- Table of Contents5
Chapter 1 About this Guide17
- About Wave ISM17
- Getting the most out of this Guide18
- Using Help18
- Conventions Used in this Guide19
- Related Reading20
  - Manuals20
  - Quick Reference Guides20
- For more Information21
- Support Services21
- System Security21
- Compliance Statements22
Chapter 2 Before You Begin27
- Installation Roadmap27
- Site Preparation29
- Safety Requirements32
Chapter 3 Setting up the Wave IP 500 Server35
- About the Wave IP 500 Server36
- Mounting the Wave IP 500 Server42
  - Rack Mounting the Wave IP 500 Server42
  - Wall Mounting the Wave IP 500 Server42
- Grounding the Wave IP 500 Server45
- Connecting the Wave IP 500 Server to Power and Powering on46
- Connecting the Wave IP 500 Server to Your LAN47
- Connecting to Trunk and Station Ports on the ISC248
  - Power Failover Support48
- Installing Expansion Components49
- Connecting the Analog Trunk Module54
- Connecting the Analog Universal Module54
- Connecting the Digital Station Module55
  - Connecting the External Power Supply for Digital Phones55
- Connecting the T1 Module with Serial Interface56
- Connecting the E1 Euroisdn Module with Serial Interface57
- Connecting the T1 Module (Without Serial Interface)57
- Connecting the Quad BRI Module58
- Connecting a Music-On-Hold (MOH) System59
- Connecting a Paging System60
- Connecting a DSS Console61
Chapter 4 Setting up the Wave IP 2500 Server63
- About the Wave IP 2500 Server64
- Mounting the Wave IP 2500 Server68
  - Rack Mounting the Wave IP 2500 Server69
  - Wall Mounting the Wave IP 2500 Server70
- Grounding the Wave IP 2500 Server73
  - Connecting the Wave IP 2500 Server to Power and Powering on74
- Connecting the Wave IP 2500 Server to Your LAN75
  - About the Ethernet Ports on the Wave IP 2500 Server75
- Connecting to Trunk and Station Ports on the ISC176
  - Power Failover Support77
- Installing Expansion Components77
- About Connecting Modules and Cards82
- Connecting the Analog Trunk Module85
- Connecting the Analog Universal Module86
- Connecting the Digital Station Module86
- Connecting the T1 Module with Serial Interface87
- Connecting the E1 Euroisdn Module with Serial Interface88
- Connecting the T1 Module (Without Serial Interface)88
- Connecting the Quad BRI Module89
- Connecting the Analog Station Card90
- Connecting the Digital Station Card90
- Connecting a Music-On-Hold (MOH) System91
- Connecting a Paging System91
- Connecting a DSS Console92
Chapter 5 Connecting to the Wave ISM from the Administrator PC95
- Obtaining All Required Hotfixes95
- Administrator PC Requirements96
- Configuring the Administrator PC97
- Connecting to the Wave ISM99
  - Connecting to the Wave Server Via Your Network100
  - Connecting to the Wave ISM Via a Modem104
Chapter 6 Using the Wave Installation Wizard107
- Configuring the Wave ISM Using the Installation Wizard108
- Running the Wave Installation Wizard108
Chapter 7 Initial Configuration113
- Applying Hotfixes114
  - Issues that Can Prevent or Affect an Upgrade114
  - Performing a Composite Upgrade Vs. Individual Upgrades114
- Identifying the Wave Server on Your LAN118
- Power-Cycling the Wave Server124
- Setting the Dial-In Default IP Address Pool126
- Performing Basic System Configuration Tasks127
- Adding Wave ISM User and Administrator Accounts133
- Installing Client Caching to Improve Global Administrator Performance139
- Verifying Installed Hardware Components139
- About the Wave Installation Wizard107
Chapter 8 Entering and Activating Wave Licenses143
- When You Activate a Wave License143
- About Wave Licenses144
- New Licenses Are Required in Wave ISM 2.0144
Chapter 9 Installing Viewpoint and Other Wave Workstation Applications164
- About the Wave Workstation Applications164
- Requirements165
- Using the Wave Workstation Applications Setup168
  - Entering Station Ids168
- Configuring the Wave Workstation Applications172
- Synchronizing System Clocks174
Chapter 10 Installing the Wave Recording Archive Service175
- About Archiving Mailbox Recordings176
  - Searching and Acting on Archived Recordings176
  - About Archive Browser User Accounts177
- Requirements177
- Installation Steps180
  - Assigning Required Access Right to Run the Recording Archive Service183
- Configuring System Call Recording and Automatic Archiving184
Appendix A Using Wave Workstation Applications with Microsoft185
Terminal Services or Citrix Metaframe185
- Overview185
- Installing Workstation Applications on an Application Server186
  - Installing Workstation Applications on a Windows 2003 Server186
Appendix B Trunk and Station Ports and Pinouts187
- Integrated Services Card (ISC1) Port Descriptions and Pinouts187
  - RJ-21X Interface Port Descriptions and Pinouts187
- Integrated Services Card (ISC2) Port Descriptions and Pinouts188
  - RJ-11 Interface Port Descriptions and Pinouts188
- Analog Universal Module Port Descriptions and Pinouts190
  - RJ-21X Interface Port Descriptions and Pinouts190
- Analog Trunk Module Port Descriptions and Pinouts191
- E1 Module with Serial Interface Port Descriptions and Pinouts193
- Analog Station Card Port Descriptions and Pinouts - - - - - - - - -195
- Digital Station Card Port Descriptions and Pinouts - - - - - - - - -196
- Digital Station Module Port Descriptions and Pinouts - - - - - - -198
Appendix C Integrated Services Card Status Leds201
Integrated Services Card Status Leds201
- Overview201
- System LED Indicators203
Appendix D Performing Unattended Workstation Installations207
- Overview207
Performing Unattended Workstation Installations207
- Performing a Custom Unattended Installation208
  - Custom Unattended Installation Examples208
- Performing a Typical Unattended Installation208
- Workstation Setup Command Parameters209
- Verifying that an Unattended Installation was Successful213
- About Wave ISM and the Windows Firewall215
Appendix E Configuring Wave ISM for the Windows Firewall215
Configuring Wave ISM for the Windows Firewall215
- Overview215
- Adjusting Windows Firewall Exceptions216
  - How Updated Windows Firewall Exceptions Are Applied217
- Windows Firewall Exceptions Added for Wave218
Appendix F Troubleshooting220
- General Troubleshooting Steps220
- Troubleshooting Modem Problems221
- Troubleshooting IP Telephony Problems223
- Troubleshooting Phone Problems223
  - Troubleshooting SIP Phone Problems223
- Troubleshooting Management Console Problems224
- Troubleshooting Viewpoint Problems226
- Troubleshooting Workstation Application Problems228

Vertical WAVE IP 2500 - Windows Firewall Exceptions Added for Wave

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