B-2
Troubleshooting
Wave Phone User Guide
Why doesn’t my handset work? Check to ensure that the handset cord is fully connected to the
correct handset jack — not the headset jack ( )—and that it is
securely connected to both the phone and handset. If it still won’t
work, contact your System Administrator.
Why doesn’t the message waiting
light come on when I receive a
new voicemail message?
Your phone system or service provider must provide visual
Message Waiting indicator for this feature to work. Contact your
System Administrator for information about this feature.
If the Wave server has a different
IP address than that provided by
the DHCP, what should I do?
By default the 5000i SIP phone will try to discover the Wave server
using DHCP. If the Wave server has a different IP address than that
provided by the DHCP server then the phone must be configured
manually.
To check the phone menu (or Web interface) and program the
TFTP server address manually, go to: Configuration Menu->Phone
Settings->S/W Update and verify the following fields:
• Provisioning Type = TFTP
• TFTP ServerAddress = Wave IP address
• S/W Download Flag = Ye s
•Config Download Flag = Ye s
• DHCP Option = Don’t use any option
Why do I lose audio on some calls
when using a Bluetooth headset?
With multiple calls on hold, a digital phone user who retrieves a
non-ring back held call at the same time as the ring-back button
LED lights to indicate ringback from another call, audio may
occasionally be lost.
1) Pick up the handset, then press [SPEAKER] to light the LED.
2) Hangup the handset, Bluetooth will have audio in most cases.
Why does a transferred call
sometimes get disconnected from
my SIP Softphone?
If a SIP softphone is used to transfer a call to a digital or analog
phone, and the transfer takes longer than 25 seconds, it may
automatically time out and disconnect.
This behavior may occur because of the default Call Inactivity
setting on the eyeBeam SIP softphone. To change this behavior,
change the value of the Call Inactivity setting from Enabled (the
default) to Disabled. For more information about how to change
this setting, refer to eyeBeam v1.5 user manual (provided by the
softphone manufacturer).
SYMPTOM SOLUTION
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