Vertical Wave User Manual (English)

Questions and Answers:

A
Alice JohnsonSep 1, 2025
What to do if Wave server has different IP than DHCP on Vertical Telephone?
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  Lisa KaneSep 1, 2025
  By default the 5000i SIP phone will try to discover the Wave server using DHCP. If the Wave server has a different IP address than that provided by the DHCP server then the phone must be configured manually. To check the phone menu (or Web interface) and program the TFTP server address manually, go to: Configuration Menu->Phone Settings->S/W Update and verify the following fields: • Provisioning Type = TFTP • TFTP ServerAddress = Wave IP address • S/W Download Flag = Yes • Config Download Flag = Yes • DHCP Option = Don’t use any option.
J
Jacob BarkerAug 30, 2025
Why is Vertical Telephone display blank?
- S
  Sarah WhiteAug 30, 2025
  Ensure that power is being provided to your Vertical Telephone. If your network doesn't provide inline power over Ethernet, your System Administrator can obtain a Vertical PoE (Power over Ethernet) inline power supply to provide power locally. Contact your System Administrator for assistance.
R
Rebecca HammondAug 29, 2025
Why message waiting light doesn't work on Vertical Wave?
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  Luke WoodAug 29, 2025
  The message waiting light requires your phone system or service provider to provide visual Message Waiting indicator. Contact your System Administrator for information.
R
roachnicoleAug 27, 2025
Why do I lose audio on Vertical Telephone when using Bluetooth headset?
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  Brandi AndersonAug 28, 2025
  To restore audio when using a Bluetooth headset with your Vertical Telephone, pick up the handset, then press the SPEAKER button to light the LED. Hang up the handset; Bluetooth will then have audio in most cases.
C
Christopher RodriguezAug 26, 2025
Why held calls disconnect from my Vertical SIP Softphone?
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  Miguel McculloughAug 26, 2025
  If a call between a SIP phone and SIP softphone (or between two softphones) is placed on hold for longer than 30 seconds, it may automatically time out and disconnect. To prevent this, change the Call Inactivity setting from Enabled (the default) to Disabled.
A
Antonio RochaAug 25, 2025
Why a transferred call disconnects from my Vertical SIP Softphone?
- K
  Kevin Santos Jr.Aug 25, 2025
  If a SIP softphone is used to transfer a call to a digital or analog phone, and the transfer takes longer than 25 seconds, it may automatically time out and disconnect. To avoid this, change the Call Inactivity setting from Enabled (the default) to Disabled.
C
Chloe PhillipsAug 23, 2025
Why my Vertical Wave Telephone handset doesn't work?
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  Monica BushAug 23, 2025
  Ensure that the handset cord is fully connected to the correct handset jack (not the headset jack) and securely connected to both the Vertical Telephone and the handset. If it still doesn’t work, contact your System Administrator.