Vertical summit 800 - Page 52

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
41
Operation
Supervisor iPECS IP & LDP Phone
To assign a {GROUP STATUS} button at the Supervisor
[TRANS/PGM] + {FLEX} + “576” + “Group Number” + [HOLD/SAVE]
To display the Group status when the {GROUP STATUS} button is flashing
1. Lift the handset or press the [SPEAKER] button,
2. Dial “576”, the Group Status display code,
3. Dial “1” to see the Group Status information,
Or,
2. Press the flashing {GROUP STATUS} button,
3. Dial “1” to see the Group Status display.
Conditions
1. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged
into the group to access the Group Status display information.
2. The {GROUP STATUS} button will flash when the count of Calls-in-Queue reaches or
exceeds the programmed ‘Supervisor Call Count’ after the programmed ‘Supervisor
Timer’.
Programming
Keyset Admin.
NUMBERING PLAN
ACD Group Status Code (PGM 107-Button 7)
STATION GROUPS ACD Group (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
Supervisor Timer (PGM 191-Button 14)
Supervisor Queued Call Count (PGM191-Button 15)
Web Admin.
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering PlanACD Supervisor Status
STATION GROUP DATA
Station Group Assignment  ACD Group Type
Station Group Attributes Supervisor1 ~5,Supervisor Timer,
Supervisor Call Count
Related Features
 Station Groups
Hardware
 iPECS IP or LDP Phone