Vertical summit 800 - Page 55

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
44
To respond to a Help request, at the Supervisor Phone,
1. Lift the handset or press the [SPEAKER] button,
2. Press the flashing {HELP RESPONSE} button, the Supervisor is connected to the active
Agent call with the microphone muted, the [MUTE] button LED is On.
To converse with the Agent and connected party
1. Press the illuminated [MUTE] button.
Conditions
1. The Agent Help request is sent to the lowest numbered available Supervisor station for
the associated ACD Group.
2. If no Supervisor is available, the Agent receives error tone.
3. A Warning Tone, if enabled, will be sent to the Agent as the Supervisor is connected to
the conversation.
4. Only one active Help request is allowed at a time, a second help request will cancel
any active help request.
Programming
Keyset Admin.
NUMBERING PLAN
ACD Group Help Code (PGM 107-Button 5)
STATION GROUPS ACD Groups (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
ACD Warning Tone (PGM 191-Button 12)
Web Admin.
SYSTEM ID
&NUMBERING PLAN
Flexible Numbering PlanACD Supervisor Status
STATION GROUP
DATA
Station Group Assignment  ACD Group Type
Station Group Attributes Supervisor1 ~ 5,ACD Warning
Tone
Related Features
 Automatic Call Distribution
 Agent Help Request
Hardware
 iPECS IP or LDP Phone