VTech CM18445 - Page 105

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Appendix
Troubleshooting
When using a speakerphone, controlling background noise in your
environment is essential. While you are listening to your party, press MUTE
to temporarily turn your microphone off. When it is your turn to speak,
remember to press MUTE again to turn the microphone on.
I hear other calls while using my telephone.
Disconnect the telephone line from the console, and plug it into a different
telephone. If you still hear other calls, call your telephone service provider.
My console does not ring when I receive a call.
Make sure that the ringer is not off. Refer to Ringer volume on page 28 in
this user’s manual.
Make sure the telephone line cords and power cord are plugged in securely.
You may have too many extension telephones on your telephone line to
allow all of them to ring simultaneously. Try unplugging some of the other
telephones.
If the other telephones in your building are having the same problem, contact
your telephone service provider.
Test a working telephone at the telephone jack. If another telephone has the
same problem, contact your telephone service provider.
Other electronic products such as HAM radios and other DECT phones, can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
The telephone line cord might be defective. Try installing a new line cord.
Make sure that the ring group assignment is correct. See Ring group on
page 16 for more details.
My calls cut in and out while I’m using my corded handset.
Other electronic products such as HAM radios and other DECT phones, can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
Do not install this console near a microwave oven or on the same electrical
outlet. You might experience decreased performance while the microwave
oven is operating.
If you plug your console in with a modem or surge protector, plug the
console (or modem/surge protector) into a different location. If this does not
solve the problem, relocate your console or modem farther apart from one
another, or use a different surge protector.
Relocate your console to a higher location. The console might have better
reception when installed in a high area.
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