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Appendix
Troubleshooting
If the other telephones in your building are having the same problem, contact
your telephone service provider.
Excessive background noise will cause a speakerphone to fade in and out.
Try controlling the background noise by turning off any audio devices near
the speakerphone. Also, try to avoid interrupting the person at the other end
of the conversation while they are speaking. If background noise cannot be
controlled, you should stop speakerphone operation and return to normal
handset mode.
When using a console speakerphone, controlling background noise in your
environment is essential. While you are listening to your party, press MUTE
to temporarily turn your microphone off. When it is your turn to speak,
remember to press MUTE again to turn the microphone on.
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your console.
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems resulting from DSL interference. Please contact your DSL
service provider for more information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and the
caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
The answering system is recording incomplete messages.
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after the set message length. See Message
length on page 81 for details.
If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
If the system’s memory becomes full during message recording, the system
stops recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
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