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Appendix
Troubleshooting
I have difficulty hearing messages.
Press VOL
+
to increase the speaker volume on the console.
System does not answer after the correct number of rings.
Make sure that the answering system is on (page 14).
If toll saver is selected, the number of rings changes to two when there are
new messages waiting (page 70, page 75, page 78).
If the memory is full or if the system is off, the answering system answers
after 10 rings.
In some cases, the answering system is affected by the ringing system used
by your telephone service provider.
If you subscribe to voicemail service, change the number of rings so that
your answering system answers before your voicemail (page 68). To
determine how many rings activate your voicemail, contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your fax
machine documentation for information on compatibility with answering systems.
The auto attendant announcement is not correct.
Make sure the daytime and night time announcements are set up and
recorded (pages 71-72).
Make sure that the day times that you entered are appropriate. See
page 73
.
The auto attendant does not respond when callers dial an extension.
Make sure directory announcement is recorded correctly to suit your
company’s needs (page 72).
Make sure the caller is calling from a touch-tone telephone. If the caller
hears clicks rather than tones, the commands are not recognized.
The auto attendant might not detect the callers’ commands when the
announcement plays. Wait until the announcement is over before entering
the code.
There might be interference on the telephone line callers are using. Press
the dial pad keys firmly when dialing.
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