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Appendix
Troubleshooting
The auto attendant does not record messages.
Make sure the auto attendant is turned on (page 70).
Make sure the memory of the answering system is not full. Please refer to
the Remaining time on page 88 in the user’s manual. If the memory is full,
the system announces “Memory full” and then hangs up. You need to delete
some old messages in order to make room for new messages.
If Announce only is selected in the Line mode menu (page 14), the
answering system only plays the outgoing announcement. It does not record
incoming messages.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail (page 68).
To determine how many rings activate your voicemail, contact your local
telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your fax
machine documentation for information on compatibility with answering
systems.
The answering system does not respond to remote access commands.
Make sure you are using the correct remote access code (page 89).
Make sure you are calling from a touch-tone telephone (away from home).
When dialing a number, you should hear tones. If you hear clicks, then it is
not a touch-tone telephone and cannot activate the answering system.
The answering system might not detect the remote access code when
your announcement is playing. Wait until the announcement is over before
entering the code.
There might be interference on the telephone line you are using. Press the
dial pad keys firmly when dialing.
The outgoing announcement is not clear.
When recording the announcement, make sure you speak in a normal tone
of voice about nine inches from the console.
Make sure there is no background noise (television, music, traffic, etc.)
when recording.
COVM shows on the screen display and I do not know why.
Your telephone has voicemail indication that is separate from the built-in
answering system. If COVM appears on the display, then your telephone
has received a signal from your telephone service provider. Contact your
telephone service provider for more information on how to access your
voicemail.
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