28
Troubleshooting
Problem Solution
No power supply. Plug the power cord correctly.
No picture. Check that the video and antenna cables
are connected correctly, and that they are
not damaged in any way.
Check that your TV is set to the correct
video input source.
Poor picture quality. Check the signal level. A very long or worn
antenna cable or a low quality splitter can
lower the signal level.
No sound. Check the volume level of the TV and STB.
Check the mute status of the TV and STB.
Check that the audio cables are connected
correctly.
Remote control does not operate. Point remote control directly towards your
receiver.
Check and replace batteries.
Service is not running or scrambled. Make sure the smart card is appropriate for
the selected service. If necessary, contact
your TV service provider. See also Pay TV
channels do not work.
No card inserted. Insert smart card, and make sure it is
inserted correctly with the chip inwards and
downwards.
Incorrect card. Insert the correct smart card.
Remove the smart card and reinsert it.
Make sure it is inserted with the chip
inwards and downwards.
M_180_DNA_HD-T63CX_ENG_120322_jte.indd 28 2012-03-22 �� 2:41:28
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