Weidmüller MultiMark - Printer error messages

252903400000/00/09.2022
Troubleshooting
9.2 Printer error messages
Error message Cause Corrective measure
Locking system open Thelockingsystematthedeectionrollerisnotclosed
in dispensing mode
► Close locking system
The locking system at the pull roller in the SQUIX MT is
not closed
► Close locking system
Barcode too big The barcode is too big for the assigned label area ► Reduce or move the barcode
Barcode error Invalid barcode contents, e.g. alphanumeric characters
in numeric barcode
► Correct barcode contents
File not found Alewasrequestedthatisnotpresentonthestorage
medium
► Check the contents of the storage medium
Print head folded
down
Print head not locked ► Lock print head
Print head too hot Excessive heating of the print head ► The print job restarts automatically after a pause.
If this error recurs, reduce the heat level or print
speed in the software
Duplicateeldname Duplicateeldnameassignedinthedirectprogram-
ming
► Correct programming
Remove foil Transfer foil inserted even though the printer is set to
direct thermal printing
► For direct thermal printing: remove transfer foil
► For thermal transfer printing: transfer printing in
printercongurationorswitchonsoftware
Foil winding Detected unwinding direction of the foil does not match
thecongurationsetting,foilinsertedincorrectly
► Clean print head
Insert foil correctly
Congurationsettingdoesnotmatchfoilused ► Adjustthecongurationsetting
End of foil Transfer foil used up ► Insert new transfer foil
Transfer foil melted during printing ► Cancel print job
Change heat level in software
Clean print head
Insert transfer foil
Restart print job
Thermal labels to be processed, but transfer printing
indicated in the software
► Cancel print job
Switch to thermal printing in software
Restart print job
Device not present Programming trying to contact a device that is not
present
► Connect optional device or correct programming