Weidmüller MultiMark - Printer problem solving

272903400000/00/09.2022
Troubleshooting
9.3 Printer problem solving
Problem Cause Corrective measure
Transfer foil creased Transferfoildeectionnotcalibrated ► Adjust the transfer foil run
Head locking system not calibrated ► Adjust the head locking system
Transfer foil too wide ► Use transfer foil that is just slightly wider than
the label.
Print image contains smudges or
blank spots
Print head dirty ► Clean the print head
Temperature too high ► Lower the temperature via the software.
Poor combination of labels and transfer foil ► Use a different type or brand of foil
Printer does not stop when trans-
fer foil is used up
Thermal printing is selected in the software ► Switch to thermal transfer printing in the
software
Printer prints character sequenc-
es instead of the label format
Printer is in monitor mode ► Exit monitor mode
Printer transports the label mate-
rial but not the transfer foil
Transfer foil inserted incorrectly ► Check the transfer foil run and orientation of
the coated side and correct if necessary
Poor combination of labels and transfer foil ► Use a different type or brand of foil
Printer only prints every second
label
Format setting in the software too large. ► Change the format setting in the software
Vertical white lines in the print
image
Print head dirty ► Clean the print head
Print head faulty (failure of heating dots) ► Replace print head, see Service instructions
Horizontal white lines in the print
image
Printer is operated in cutting or dispensing mode
with the Return transport > optimised
setting
► Switch setup to Return transport >
always,seecongurationinstructions.
Print image brighter on one side Print head dirty ► Clean the print head
Head locking system not calibrated ► Adjust the head locking system