QUESTIONS CONCERNING CLEANING, WATER
TREATMENT, AND MAINTENANCE
What should I do if the filter of the spa is polluted?
Clean the filter every week or two weeks with a jet of water.
Periodically, depending on usage, soak the filter in water
mixed with an antialgae agent for 1-2 hours, then rinse it.
Should I shower before using the spa?
Yes, thoroughly.
Should the side cover of the spa be treated?
The side cover is made from weather resistant plastic. It does
not require treatment or maintenance (except if it is a cedar
cover).
How often should the water be changed if my spa has the
in.clear water maintenance system? Does it maintain
water quality?
With the cutting-edge automated brominating in.clear sys-
tem water only has to be changed approximately once every
6 months. This can be even longer if the spa is not used daily.
Adding water and Trublu (sodium bromide) may be necessary
if the water level decreases because of splashing or evapora-
tion. Optional UV-C antibacterial agents, disinfectant, and a
sterilization system are available for our spas. These guaran-
tee fresh and pure water using 30-50% fewer chemicals.
What kind of water treatment do you recommend in case
of communal use?
In case of communal use we recommend the optional
sand filtration device that comes in place of the standard
antibacterial filter. In case of heavy usage we recommend the
automated monitoring-, regulating-, and chemical dispenser
device.
I cannot stop the heavy foaming. Before using the spa
we shower without using soap and I use the necessary
chemicals. Did I use too little?
As descriped in the user guide of the products, apply 1-2 cups
of antifoaming agent to the spa water. Wait for the chemical
to thoroughly mix with the water. Repeat if necessary. If
the problem is still present, check and readjust the pH value.
If foaming still occurs, disinfect the spa with an antialgae
chemical containing free active chlorine, then drain, clean,
rinse, and refill the spa.
PREPARATION OF THE INSTALLATION SITE
What are the most important concerns when selecting
theinstallation site?
The installation site should be prepared in accordance with
the installation guide by a professional. The devices can only
be installed and set up at appropriate installation sites. Make
sure there is an appropriate cable length, electric supply,
a 30mA protective relay, and with certain products a floor
drain.
Is a floor drain necessary for an indoor spa?
Building a floor drain is mandatory!
TECHNICAL DATE OF THE PRODUCT, USAGE
What type of water circulation engine is used for mas-
sage spas?
Our massage spas are equipped with Laing low power (110W)
energy saving, silent circulating motor pumps.
What is the maximal temperature that does not damage
the spa?
The water temperature can be adjusted to between 26 and
40 degrees Celsius.
What is the recommended optimal water temperature?
32-38 degrees Celsius. If young children are using the spa,
lower temperature is recommended. Always check the water
temperature before the child steps into the spa and make
sure that the temperature is suitable for the child.
Can the system freeze? Is there a sensor that starts emer-
gency heating in case of freezing?
In the winter the unused spa should be winterized. After
draining the spa we will defrost the system as necessary,
meaning that we will remove the water retained by the
engine and the pipes. For details and pricing please call our
customer service. If the spa remains in use during the winter,
the engines start if there is a danger of freezing and heat the
water to 8°C
Can the system be programmed to start heating at
certain time?
There is no way of setting a time and date for automatic heat-
ing. Because of concerns of energy efficiency heating the
water to greater temperatures is not recommended in case of
multiple weekly usage.
Can the spa be controlled remotely?
Our premium category massage spas come with a Balboa
Colossus control system that can be controlled via an app
designed for IOS and Android (Windows is not supported).
The app makes remote access and control possible. You can
access the controls of your massage spa anywhere, adjust the
water temperature, circulation, lighting, and check the status
of the spa from afar.
The jet of the spa shuts down automatically after 15
minutes of operation. Can I restart it immediately, or
do I have to wait? Can I restart it as many time as I want
without a break? How does this affect the jets?
The hydromassage system shuts down every 15 minutes for
security reasons - to avoid possible muscle soreness. It can
be restarted for any amount of times and without a break.
Is this the same for the bubble massage function?
Yes, it is the same for the bubble massage function.
FREQUENTLY ASKED QUESTIONS
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