Q: My opening is cut in the wrong place, what should I check?
Make sure you are placing the matboard correctly into the CMC. See “Cut Your First Mat” page 15
in this document for further instructions. If the CMC is not cutting the outside of the mat, re-measure the
mat again and make sure that it was trimmed down to the correct size. If the CMC is cutting the outside of
the mat, see the Congurations section on the Knowledge Base at https://wizardcutters.atlassian.net/
wiki/x/vhEoYw to determine if the opening adjustment needs to be adjusted.
Q: What process does the computer use to download corners?
Click check for corners on the license screen. FrameShop will use the internet connection to download
corners. If not connected to the internet, FrameShop can connect to Wizard via a modem.
Q: My FrameShop keeps opening in demo mode and will not cut. What should I check?
Make sure that the ECU is properly hooked up, plugged in and turned on. See “Connect the ECU” page
12 in this document for more information.
Q: How do I order Blades?
You can access our Web Store at http://shop.wizardcutters.com or by calling order processing at
888/855-3335.
Q: Do I need to save the packaging the CMC came in?
YES – for warranty purposes, if you ever need to return a part, these boxes will be needed. Rental
customers are required to keep all packaging to return the machine at the end of the rental period.
Q: Why is air leaking from the air regulator when I turn on the air compressor? Is this an issue?
This is normal. One of the purposes of the air regulator is to collect moisture that may be trapped within
the air line. The air regulator is self releasing when the air compressor is turned o. When the air regulator
has built up enough pressure after turning on the air compressor, the air leaking will stop. If the air
compressor is not building enough pressure, the user may install a shut o valve to allow the compressor
to build up enough air pressure.
Q: Where can I get more information on specic questions?
Our our Knowledge Base at https://wizardcutters.atlassian.net/wiki/x/9I2rBQ has a search feature.
See also “Troubleshooting” page 26 in this document for more information. You can also call the
Technical Support at 888/855-3335 or send an e-mail to WizardSupport@wizardcutters.com.
Hardware Maintenance
Paper dust is very abrasive. The CMC is a precision piece of equipment that requires periodic tuning
for accurate mat cutting. Damage caused by improper maintenance is not covered by warranty and will
necessitate return of the CMC to the factory for rebuilding or repair. Follow this maintenance schedule to
ensure a smooth-running machine.
20-34300-1A GettingStartedManual9K-70FrameShop
02/23/24
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Wizard CMC Model 9000 Hardware and Software Getting Started Manual
Wizard™ CMC Model 9000 Hardware and Software Getting Started Guide
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