Wolfcom Vision - Troubleshooting Guide for Wolfcom Vision; Common Unit Issues and Solutions

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Trouble Shooting Guide for the Wolfcom Vision
Problem
Possible Causes 1
Possible Causes 2
Possible Causes 3
Possible Causes 4
Unit does not power
on.
Battery is dead
Using the included USB
cable and power adapter.
Please charge the unit for
at least 2 hours. when
charging the pilot light at
the top of the unit will
turn yellow. Once the
unit is fully charged the
pilot light will turn
green.
Unit is frozen.
This may have happen by
sliding multiple switches
at the same time. The unit
is design to lock up if
switches are slid at the
same time. Please use a
small pointed object like a
paperclip and press the
reset button at the bottom
of the unit to the right of
the USB socket.
The Wolfcom Vision has a
built-in over heat sensor
that will power off the unit
if in high temperatures.
This usually will happen if
you are located in deserted
environments and left in
extreme heat for an
extended period of time.
Please use a small pointed
object like a paperclip and
press the reset button at the
bottom of the unit to the
right of the USB socket.
The unit will not start
not recording.
Battery is dead
Using the included USB
cable and power adapter.
Please charge the unit for
at least 2 hours. when
charging the pilot light at
the top of the unit will
turn yellow. Once the
unit is fully charged the
pilot light will turn
green.
Memory may be full.
On your PC, open the
Wolfcom Vision setup
software and connect your
unit with the included
USB cable to your PC.
Then power on your unit
and click on "Connect to
computer". On your PC
click on "My Computer".
Right click on the folder
for your body camera and
select properties. If your
unit is full, you will have
to go into the folder and
delete some files.
Unit is frozen.
This may have happen by
sliding multiple switches at
the same time. The unit is
design to lock up if
switches are slid at the
same time. Please use a
small pointed object like a
paperclip and press the
reset button at the bottom of
the unit to the right of the
USB socket.
The unit is frozen or
turned off and will not
power on
Battery is dead
Using the included USB
cable and power adapter.
Please charge the unit for
at least 2 hours. when
charging the pilot light at
the top of the unit will
turn yellow. Once the
unit is fully charged the
pilot light will turn
green.
Unit is frozen.
This may have happen by
sliding multiple switches
at the same time. The unit
is design to lock up if
switches are slid at the
same time. Please use a
small pointed object like a
paperclip and press the
reset button at the bottom
of the unit to the right of
the USB socket.
The Wolfcom Vision has a
built-in over heat sensor
that will power off the unit
if in high temperatures.
This usually will happen if
you are located in deserted
environments and left in
extreme heat for an
extended period of time.
Please use a small pointed
object like a paperclip and
press the reset button at the
bottom of the unit to the
right of the USB socket.
Unit is not taking
pictures
Photo button can be
stuck.
Please contact your local
dealer or rep
The flash always
flashes when I take a
picture.
This is normal.
The Unit is programmed
to flash to capture a clear
image. this cannot be
reprogrammed
Why don’t I have Pre-
record
You may have the
"Consumer Edition".
If you would like to have
pre-record.
Please contact your local
dealer or rep
Solution.
You may have to contact
your admin to set your
unit into Pre-record mode.
The switches are
always moving and
stops my recording
Solution.
Set your unit into "Easy
Mode" (See User Manual
page 34)
Solution.
Set your OTR on unit into
"Advance" (See User
Manual page 46 [#24])