Wolfcom Vision - PC Connection and File Handling Issues

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When I plug my unit to
a PC, the unit will not
recognize on my PC?
Drivers not installed.
The included drivers
(download) have not
been installed into your
PC (See User Manual
page 6)
Wrong USB Cable.
Please make sure you are
using the Included USB
cable only.
The USB cable may be
damaged.
Please replace the USB
Cable with only Wolfcom
Vision cables.
Please contact your local
dealer or rep
The USB port on the unit
may be damaged.
Please contact your local
dealer or rep
When I plug my unit to
a PC, the unit will not
recognize on my PC
software.
Switches are in the
wrong position.
Make sure all the
switches on the unit are
in the up position. Then
plug in the USB cable
and slide down OTR
(power) switch.
Wrong USB Cable.
Please make sure you are
using the Included 3ft
USB cable only.
If you purchased a
docking station do not use
the 8ft USB cable with the
Unit.
The USB cable may be
damaged.
Please replace the USB
Cable with only Wolfcom
Vision cables.
Please contact your local
dealer or rep
The USB port on the unit
may be damaged.
Please contact your local
dealer or rep
When I plug the unit
into the docking
station and its
connected to my
computer nothing
happens
USB Plugged into wrong
USB port on the back of
the docking station.
The USB cable needs to
be plugged into the
middle port that says PC.
Drivers not installed.
The included drivers
(download) have not been
installed into your PC (See
User Manual page 6)
Wrong USB Cable.
Please make sure you are
using the Included USB
cable only.
The USB cable or port may
be damaged.
Please replace the USB
Cable with only Wolfcom
Vision cables.
Please contact your local
dealer or rep
When I plug the unit
into a PC, the unit
begins recording Video
The unit's function
switch is set on Car
mode.
Please slide the function
switch up into Normal.
The Red Pilot light on
the top of the unit will
not turn off.
Unit is frozen.
This may have happen by sliding multiple switches at
the same time. The unit is design to lock up if switches
are slid at the same time. Please use a small pointed
object like a paperclip and press the reset button at the
bottom of the unit to the right of the USB socket.
There is no Vibration
when I turn on the unit
Unit is frozen.
This may have happen by sliding multiple switches at
the same time. The unit is design to lock up if switches
are slid at the same time. Please use a small pointed
object like a paperclip and press the reset button at the
bottom of the unit to the right of the USB socket.
Unit does not charge
when using the wall
charger or plugging
into the PC
Your wall power outlet
may not be working.
Please try another wall
outlet
The USB cable may be
damaged.
Please replace the USB
Cable with only Wolfcom
Vision cables.
Please contact your local
dealer or rep
The Power adapter or USB
port on the PC may be
damaged.
Please try another USB port
or another PC or try
replacing the adapter
The USB port on the unit
may be damaged.
Please contact your local
dealer or rep
Wolfcom set up
software is asking for
password but I did not
set one.
Solution.
Please contact your local
dealer or rep
Setting password
Make sure you input
your new password in the
"Change Password"
section and click on
"SUBMIT" and set your
password to "ON". (See
User Manual page 46
[#24])
The flash light is not
working
Solution.
Please contact your local
dealer or rep