Wolfcom Vision - Contacting Support for Unlisted Issues

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The photo and video
files do not have the
correct date and time
stamped.
Your computer time may
not be correct.
Make sure the time on
your computer is correct.
our unit are programmed
to sync with your
computers time.
When playing back a
video file on my PC,
there is video but no
sound
Your PC may be missing
the proper video codec.
Please contact your local
dealer or rep
You may have Audio set
to "Off" in the Wolfcom
Configuration software.
Please Change the Audio
settings to "On"
There may be something
blocking the Microphone
on the unit.
Please make sure there is
nothing blocking the
Microphone
When playing back
Video, it plays through
QuickTime. I want it
to play through
Windows Media
Player
You have your default player as QuickTime. The
Videos files can play on just about any kind of player.
Just change your default player to Windows Media or
right click on the Video File and Select "Open With",
and select the player you would like to use.
Not finding an answer?
Please contact your Local dealer or Representative.
Or Email your question to Wolfcom Technical request