General Troubleshooting
This section contains procedures to help you locate and resolve problems. You can resolve some
problems by simply restarting the printer.
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To restart the printer, refer to Powering the Printer On or Off.
Note: If restarting the printer does not resolve the problem, refer to Printer Fails to Power On
and Printer Resets or Powers Off Frequently.
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Probable Causes Solutions
The printer is not powered on. Power on the printer. For details, refer to Powering the Printer
On or Off.
The power cord is not plugged into the
outlet correctly.
Verify that the printer is powered down, then plug in the
power cord securely into the outlet. For details, refer to
Powering the Printer On or Off.
Something is wrong with the outlet
connected to the printer.
• Plug in a different electrical appliance into the outlet, then
verify that the appliance operates properly.
• Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match
the printer specifications.
Use a power source within the specifications for the printer.
For details, refer to Powering the Printer On or Off.
Caution: Plug in the three-wire cord with grounding prong directly into a grounded AC outlet.
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Probable Causes Solutions
The power cord is not plugged into the outlet
correctly.
Power off the printer. Before powering on the printer,
confirm that the power cord is plugged in correctly to
the printer and the outlet.
A system error occurred. Power off the printer, then power it on again. To print
the Error History report, at the printer control panel,
press the Self Help (?) button. Scroll to and select
Error Messages, then touch Print. If the error
persists, contact your Xerox
®
representative.
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Xerox
®
B1025 Multifunction Printer
User Guide
Troubleshooting