Fax Problems
Note: If your Xerox device cannot send and receive faxes, ensure that the printer is connected
to an approved analog or digital telephone line.
If your printer cannot send or receive faxes correctly, refer to the following tables.
PPrroobblleemmss SSeennddiinngg FFaaxxeess
Symptoms
Causes Solutions
The document is not scanned
using the document feeder.
The document is too thick, too
thin, or too small.
Use the document glass to send
the fax.
The document is scanned at an
angle.
The document feeder guides are
not adjusted to the width of the
document.
Adjust the document feeder
guides to fit the width of the
document.
The fax that the recipient received
is blurry.
The document is positioned
incorrectly.
Position the document correctly.
The document glass is dirty. Clean the document glass.
The text in the document is too
light.
Adjust the resolution. Adjust the
contrast.
There is a problem with the
telephone connection.
Verify that the telephone line is
working, then resend the fax.
There is a problem with the fax
machine of the recipient.
To verify that your printer is
operating correctly, make a copy.
If the copy prints correctly, request
that the recipient verify the
condition of the receiving fax
machine.
The fax received by the recipient is
blank.
The document was loaded
incorrectly.
• If you use the document
feeder: Place the original
document face up.
• If you use the document glass:
Place the original document
face down.
Fax was not transmitted. The fax number is incorrect. Verify the fax number.
The telephone line is connected
incorrectly.
Verify the telephone line
connection. If there is not a
connection, then connect the
telephone line.
There is a problem with the fax
machine of the recipient.
Contact the recipient.
Xerox
®
B1025 Multifunction Printer
User Guide
157
Troubleshooting
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