Symptoms
Causes Solutions
The fax is not installed or is not
enabled.
Verify that the fax is installed and
enabled.
Server Fax is not supported.
No solution.
If the problem persists, for online support information, go to www.xerox.com/office/B1022_
B1025support.
PPrroobblleemmss RReecceeiivviinngg FFaaxxeess
Symptoms
Causes Solutions
The received fax is blank. There is a problem with the
telephone connection or with the
fax machine of the sender.
Verify that the printer can create
clean copies. If the printer can
create clean copies, request that
the sender resend the fax.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call, but
does not accept incoming data.
Not enough printer memory. If the
job contains several graphics, the
printer probably does not have
enough memory. If memory is low,
the printer does not answer.
Delete stored documents and jobs,
then wait for the existing job to
complete. The deletion of stored
documents and jobs increases
available memory.
The received fax size is reduced. The paper supply in the printer
does not match the document size
sent.
Confirm the original size of the
documents. Documents can be
reduced based on the available
paper supply in the printer.
Faxes are not received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic
reception.
The printer memory is full. If the paper tray is empty, load
paper, then print the faxes stored
in the memory.
The telephone line is connected
incorrectly.
Verify the telephone line
connection. If there is no
connection, connect the telephone
line.
There is a problem with the fax
machine of the sender.
To verify that your printer is
operating correctly, create a copy.
If the copy prints correctly, request
that the sender verify that the fax
machine is operating correctly.
158
Xerox
®
B1025 Multifunction Printer
User Guide
Troubleshooting
To Next Page
Loading...
Need help?
General
Weight and Dimensions
