Xerox B225

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Note: Before solving the problem, print the Print Quality Test Pages. From the control panel,

navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen

printer models, press OK to navigate through the settings.

226

Xerox

B225/B235 Multifunction Printer

User Guide

Troubleshoot a problem

Main Page

Table of Contents3
Safety11
Conventions12
Product Statements13
Maintenance Safety16
Consumable Information17
Learn about the Printer19
Printer Configuration20
Using the Control Panel21
Customizing the Home Screen23
Changing the Language of the Keyboard on the Display24
Understanding the Status of the Power Button and Indicator Light25
Non-Touch Screen Model25
Touch Screen Model25
Selecting Paper26
Set Up, Install and Configure33
Selecting a Location for the Printer34
Attaching Cables36
Finding the IP Address of the Printer38
Setting up the Printer to Fax39
Connected to Different Wall Jacks41
Configuring the Email SMTP Settings45
Loading Paper and Specialty Media54
Installing and Updating Software, Drivers, and Firmware57
Installing a WSD Printer Using the Add Device Wizard59
Adding the Printer for Macos59
Adding the Printer Using Bonjour60
Adding the Printer by Specifying the IP Address60
Networking62
Settings Network/Ports Wireless Wi-Fi Protected Setup Start PIN Method63
Settings Network/Ports Wi-Fi Direct63
Auto-Accept Push Button Requests64
Printing the Menu Settings Page66
Secure the Printer67
Erasing Printer Memory68
Restoring Factory Default Settings69
Settings Device Restore Factory Defaults69
Statement of Volatility70
Print71
Printing from a Computer72
Printing from a Mobile Device73
Printing from a Flash Drive75
Supported Flash Drives and File Types76
Configuring Confidential Jobs77
Printing Confidential and Other Held Jobs78
Using Airprint78
Using the Print Driver78
Printing a Font Sample List80
Settings Reports Print Print Fonts80
Placing Separator Sheets between Copies81
Canceling a Print Job82
Adjusting Toner Darkness83
Copy85
Using the Automatic Document Feeder and Scanner Glass86
Automatic Document Feeder (ADF)86
Scanner Glass86
Making Copies87
Copying Photos88
Copying on Letterhead89
Copying on both Sides of the Paper90
Reducing or Enlarging Copies91
Copying Multiple Pages Onto a Single Sheet92
Collating Copies93
Copying Cards94
Creating a Copy Shortcut95
Sending an Email99
Fax101
Sending a Fax103
Scheduling a Fax104
Creating a Fax Destination Shortcut105
Changing the Fax Resolution106
Adjusting the Fax Darkness107
Printing a Fax Log108
Blocking Junk Faxes109
Holding a Fax110
Forwarding a Fax111
Scan113
Scanning to a Computer115
Scanning to a Flash Drive116
Scanning to an FTP Server117
Scanning to a Network Folder118
Use Printer Menus119
Menu Map120
Device121
Screen Brightness122
Flash Drive Access122
One Page Flatbed Scanning122
Screen Timeout122
External VNC Connection123
Paper137
USB Drive157
Security176
Troubleshooting183
Maintain the Printer185
Checking the Status of Supplies186
Configuring Supply Notifications187
Setting up E-Mail Alerts188
Viewing Reports189
Ordering Supplies190
Replacing Supplies191
Cleaning Printer Parts196
Saving Energy and Paper199
Moving the Printer to Another Location200
Troubleshoot a Problem201
Print Quality Problems202
Printing Problems203
The Printer Is Not Responding241
Unable to Read Flash Drive243
Enabling the USB Port244
Network Connection Problems245
Issues with Supplies248
Printer and Toner Cartridge Regions248
Clearing Jams250
Paper Feed Problems261
E-Mailing Problems265
Faxing Problems266
Scanning Problems271
Contacting Customer Support280
Regulatory Information281
Basic Regulations282
Copy Regulations291
Material Safety Data Sheets294
Recycling and Disposal295
Product Disposal and Recycling296
North America297
Xerox Green World Alliance298
Waste from Electrical and Electronic Equipment (WEEE) Directive299

Table of Contents

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