Horizontal Dark Lines
• Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to SSeettttiinnggss >>
TTrroouubblleesshhoooottiinngg >> PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press OOKK to navigate
through the settings.
• If horizontal dark lines keep appearing on the prints, then see the Repeating defects topic.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
a. Depending on your operating system, specify the paper type from
the Printing Preferences or Print dialog.
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control panel.
Navigate to SSeettttiinnggss >> PPaappeerr >> TTrraayy CCoonnffiigguurraattiioonn >> PPaappeerr
SSiizzee//TTyyppee.
b. Print the document.
Do dark lines appear on prints?
Go to step 2. The problem is
solved.
SStteepp 22
a. Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b. Print the document.
Do dark lines appear on prints?
Go to step 3. The problem is
solved.
Xerox
®
C230 Color Printer User Guide 147
Troubleshoot a problem
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