Symptoms
Solutions
Lines or streaks only present in copies made from the
document feeder.
There is debris on the CVT glass or the second-side
scanning lens assembly. When scanning, the paper
from the document feeder passes over the debris on
the glass surfaces, resulting in lines and streaks. Clean
all glass surfaces with a lint-free cloth. For more
information, refer to Cleaning the Scanner.
Spots present in copies made from the document
glass.
There is debris on the document glass. When
scanning, the debris creates a spot on the image.
Clean all glass surfaces with a lint-free cloth.
Image is too light or too dark. Adjust the lighten/darken setting.
Image quality is poor when scanning color original
documents.
For best results, select Black & White output.
FFaaxx PPrroobblleemmss
Note: If the printer cannot send and receive faxes, make sure that you are connected to an
approved analog telephone line. The fax cannot send or receive when connected to a digital
phone line.
If you cannot send or receive faxes correctly, refer to the following tables.
PPrroobblleemmss SSeennddiinngg FFaaxxeess
Symptoms
Causes Solutions
The document is not scanned
using the document feeder.
The document is too thick, too
thin, or too small.
Use the document glass to send
the fax.
The document is scanned at an
angle.
The document feeder guides are
not adjusted to the width of the
document.
Adjust the document feeder
guides to fit the width of the
document.
The fax received by the recipient is
blurry.
The document is positioned
incorrectly.
Position the document correctly.
The document glass is dirty. Clean the document glass.
The text in the document is too
light.
Adjust the resolution.
There is a problem with the
telephone connection.
Verify that the telephone line is
working, then send the fax again.
There is a problem with the fax
machine of the caller.
Make a copy to verify that your
printer is operating correctly. If the
copy was printed correctly, have
the recipient verify the condition
of the receiving fax machine.
The fax received by the recipient is
blank.
The document was loaded
incorrectly.
• Document feeder: Place the
original document face up.
230
To Next Page
Loading...
Need help?
General
