Xerox WorkCentre 3335 User Manual

Symptoms
Causes Solutions
Server Fax is enabled. Ensure that Server Fax is disabled.
If the problem persists, for online support information, go to:
• www.xerox.com/office/WC3335support
• www.xerox.com/office/WC3345support
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Symptoms
Causes Solutions
The received fax is blank. There is a problem with the
telephone connection or with the
fax machine of the caller.
Verify that the printer can make
clean copies. If it can,request the
caller resend the fax.
The sender loaded the pages
incorrectly.
Contact the sender.
The printer answers the call, but
does not accept incoming data.
Not enough memory. If the job contains several
graphics, the printer may not have
enough memory. The printer does
not answer if memory is low.
Delete stored documents and jobs
then wait for the existing job to
complete. This increases available
memory.
The received fax size is reduced. The paper supply in the printer
does not match the document size
sent.
Confirm the original size of the
documents. Documents can be
reduced based on the available
paper supply in the printer.
Faxes cannot be received
automatically.
The printer is set to receive faxes
manually.
Set the printer to automatic
reception.
The memory is full. Load paper if it is empty, and then
print the faxes stored in the
memory.
The telephone line is incorrectly
connected.
Verify the telephone line
connection. If it is disconnected,
connect it.
There is a problem with the fax
machine of the sender.
Make a copy to verify that your
printer is operating correctly. If the
copy prints correctly, request the
recipient to verify that the fax
machine is operating correctly.
Xerox
®
WorkCentre
®
3335/3345 Multifunction Printer
User Guide
195
Troubleshooting

Xerox WorkCentre 3335 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	33 ppm
Maximum copy resolution	600 x 600 DPI
Time to first copy (black, normal)	13 s
Scan to	E-mail, FTP, File, USB
Scanner type	Flatbed & ADF scanner
Output color depth	8 bit
Image formats supported	JPG, TIF
Maximum scan resolution	4800 x 4800 DPI
Faxing	-
Modem speed	33.6 Kbit/s
Auto-redialing	Yes
Fax coding methods	JBIG, JPEG, MH, MMR (Fax coding method), MR
Fax resolution (black)	300 x 300 DPI
Fax speed dialing (max numbers)	200
Maximum duty cycle	50000 pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Printer management	IP Filtering, Secure IPP, SS, Secure HTTPS (SSL/TLS)
Internal memory	1500 MB
Processor frequency	1000 MHz
Total input capacity	300 sheets
Total output capacity	150 sheets
Maximum input capacity	850 sheets
Auto document feeder (ADF) input capacity	50 sheets
Storage temperature (T-T)	0 - 40 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %
Display	LCD
Product color	Blue, White
Market positioning	Business
Certification	CE Mark applicable to Low Voltage Directive (2006/95/EC), EMC Directive 2004/108/EC, FCC Part 15, Class B, FCC Part 68, GOST, GS Mark, R&TTE Directive 1999/5/EC, UL 60950-1/CSA 60950-1-07, 2nd Edition
Sustainability certificates	ENERGY STAR
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (average operating)	700 W
Standard interfaces	Ethernet, USB, Wireless LAN
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print
Paper tray media types	Card stock, Plain paper, Recycled paper
Maximum ISO A-series paper size	A4

Weight and Dimensions

Depth	420.6 mm
Width	414.6 mm
Height	449 mm
Weight	15510 g