Wireless Access Point
Using Tools on the Wireless AP 419
Diagnostics
8. Diagnostic Log: Click the Create button to update the AP information for
use by Xirrus Customer Support personnel. The name of the log file ends
with
diagnostic.log, and may have an additional prefix. (Figure 199)
Figure 199. Saving the Diagnostic Log
This feature is only used at the request of Customer Support. It saves all
of the information regarding your AP, including status, configuration,
statistics, log files, and recently performed actions.
The diagnostic log is always saved on your
C:\ drive, so you should
immediately rename the file to save it. This way, it will not be lost the next
time you save a diagnostic log. Often, Customer Support will instruct you
to save two diagnostic logs about ten minutes apart so that they can
examine the difference in statistics between the two snapshots (for
example, to see traffic and error statistics for the interval). Thus, you must
rename the first diagnostic log file.
9. Health Log: This file is created automatically, but only if the AP
encounters unexpected and serious problems. Normally this file will not
exist. The Diagnostic Log Update button has no effect on this file
whatsoever. When a health log exists, the filename xs_health.log.bz2 is
displayed in blue and provides a link to the log file. Click the link to
download this file or to open it with your choice of application. This file is
normally only used at the request of Customer Support.
All passwords are stored on the AP in an encrypted form and will not be
exposed in the diagnostic log.
Click Create to update log
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