Troubleshooting
Common questions
My phone is not working as expected
If you experience problems with your phone, check these tips before you try anything else:
•
Restart your phone.
•
Remove and re-insert the battery and SIM card. Then restart your phone.
•
Update your phone. Updating your phone ensures optimal performance and provides the
latest enhancements. See Updating your phone on page 99 for more information.
•
Reset your phone.
Be patient while resetting your phone. Restarting the phone during a reset procedure may
damage the phone permanently.
To force stop an application
•
When a popup window tells you that an application is not responding, tap Force
stop.
If you do not want to force stop an application, you can wait for it to respond by tapping
Cancel.
Resetting the phone
Resetting the phone deletes all data, including downloaded applications, and resets the
phone back to its initial state, the state before you turned on the phone for the first time.
Make sure to back up important data you have on the phone before you reset the phone.
To reset the phone
1
From the Home screen, tap .
2
Find and tap Settings > SD card & phone storage settings > Factory data
reset > Reset phone.
3
Tap Erase everything.
No battery charging icon appears when I start charging the phone
It may take a few minutes before the battery icon appears on the screen.
I cannot transfer content between my phone and the computer, when
using a USB cable
The software or the USB drivers have not been properly installed. Go to
www.sonyericsson.com/support
for more detailed installation instructions and
troubleshooting sections.
I cannot use Internet-based services
Make sure your subscription covers data downloads and that the Internet settings in your
phone are correct. See Internet and messaging settings on page 24 for more information
on how to enable data traffic, data roaming, and download Internet settings. Contact your
network operator for more information about your subscription settings.
Error messages
No network coverage
•
Your phone is in flight mode. Make sure flight mode is off.
•
Your phone is not receiving any network signal, or the received signal is too weak. Contact
your network operator and make sure that the network has coverage where you are.
100
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