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4. Touch OK. The device resets.
5. When the device vibrates, press and hold the volume up button until the System Recovery screen appears.
6. Press the Volume Up and Volume Down buttons to navigate to apply upgrade from sdcard.
7. Press the Power button.
8. Use the Volume Up and Volume Down buttons to navigate to Full OTA Package.
9. Press the Power button.
10.Use the Volume Up and Volume Down buttons to navigate to the Enterprise Reset file.
11.Press the Power button. The Enterprise Reset occurs and then the device returns to the Recovery screen.
12.Press the Power button.
Performing a Factory Reset
A Factory Reset erases all data in the /data and /enterprise partitions in internal storage and clears all
device settings. A Factory Reset returns the device to the last installed operating system image. To revert to a
previous operating system version, re-install that operating system image. See Performing a System Update
on page 125 for more information.
Downloading the Factory Reset Package
To download the Factory Reset package:
1. Go to the Zebra Support & Downloads web site, www.zebra.com/support
.
2. Download the appropriate Factory Reset file to a host computer.
Using ADB
To perform an Factory Reset using ADB:
1. Connect the device to the USB cable.
2. Connect the cable or cradle to the host computer.
3. On the device, swipe down from the Status bar to open the Quick Access panel and then touch .
4. Touch System > Developer options.
5. Slide the switch to the ON position.
6. Touch USB Debugging. A check appears in the check box. The Allow USB debugging? dialog box
appears.
7. Touch OK.
8. On the host computer, open a command prompt window and use the adb command:
adb reboot recovery
9. Press Enter. The System Recovery screen appears.
10.Press the Volume Up and Volume Down buttons to navigate to apply from adb.
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