Maintenance and Troubleshooting
145
Expansion Backs
4-Slot Charge Only Cradle
Table 11 Troubleshooting the Expansion Backs
Symptom Possible Cause Solution
Aiming laser
does not display
when pressing
trigger.
On 8.4" tablet, did not
remove rubber gasket
during installation.
See system administrator to re-install Expansion Back.
Tablet is in suspend
mode.
Press power button to wake the tablet.
Battery is low. If the scanner stops emitting a laser beam upon a scan button
press, check the battery level. When the battery is low, the
scanner shuts off before the tablet low battery condition
notification. Note: If the scanner is still not reading bar codes,
contact system administrator.
Laser comes on,
but scanner
does not decode
the bar code.
Tablet is not
programmed for the bar
code.
Ensure the application is programmed to read the type of bar
code being scanned. Contact system administrator.
Unreadable bar code. Check the symbol to ensure it is not defaced. Try scanning
another bar code of the same type.
Distance between exit
window and bar code is
incorrect.
Move the tablet within proper scanning range.
Scanning application is
not loaded.
Load a scanning application. See the system administrator.
Table 12 Troubleshooting the 4-Slot Charge only Cradle
Symptom Possible Cause Solution
Tablet battery is
not charging.
Tablet was removed
from cradle or cradle
was unplugged from AC
power.
Ensure cradle is receiving power. Ensure tablet is seated
correctly. Confirm main battery is charging. The battery fully
charges in approximately four hours.
Battery is faulty. Verify that other tablet batteries charge properly. If so, replace the
faulty battery.
The Tablet is not fully
seated in the cradle.
Remove and re-insert the tablet into the cradle, ensuring it is
firmly seated. Ensure that an insert is not used with tablet with
Rugged Frame. Ensure that an insert is used with tablet without
Rugged Frame.
Ambient temperature of
the cradle is too warm or
too cold.
Move the cradle to an area where the ambient temperature is
between 0°C and 40°C (32°F and 104°F).
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